Senior Credit & Collection Analyst

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Responsible for managing all financial activities for National and Major Retail customer AR accounts and establishing best practices to ensure full collection of receivables. Dispute resolutions, contract review, focus on customer satisfaction through process improvements and effective relationships with our business partners. Will be responsible for financial account management of account portfolio and ensure overdue metrics are maintained.

Role and Responsibilities

• Manage current ATB (Aged Trial Balance), all transactions for assigned accounts

• Analyze accounts, attention to quality and accuracies is of paramount importance in this role for dispute resolution

• Conduct reconciliations; identify and investigate problems within the process and system provide suggestions for solutions to resolve the issues

• Ensure credits are issued for valid customer chargebacks on time

• Reconcile and resolve credit balances and request refunds if necessary

• Advise sales teams of outstanding chargeback and past due invoice issues. Enlist support for resolution of disputes

• Partner with Logistics to resolve shortage deductions/POD issues for chargeback and past due invoice

• Partner with sales teams on problem issues to ensure timely resolution of outstanding AR issues

• System updates - including but not limited to proper coding for clearing and matching of chargeback’s and credits in SAP

• Process all clearings prior to monthly closing

• Effectively manage client relationships and facilitate consistent customer meetings via web-ex

• Prepare and communicates various weekly, monthly and quarterly financial reports to management. Various Ad Hoc Reporting & Analysis

Skills and Qualifications

Background/Experience

• Bachelor’s degree in Accounting, Finance, Business, Information Systems, or related work experience

• 4-6 years of work experiences in the related fields

• Experience with SAP or similar ERP system preferred

Necessary Attributes & Skills

• Solid analytical and problem-solving skills

• Ability to identify discrepancies and inconsistencies

• Strong attention to details is of paramount importance in this role

• Diplomacy and ability to deal with difficult situations

• Excellent Oral & Written Communication Skills

• Solid Microsoft Office skills (Word & Excel) V-lookup and Pivot tables (Macros a+)

• AI tool implementation and usage skills in the job function preferred

• Attitude towards work and timeliness in completing daily tasks

• Sense of urgency to get it done required Relationship Management

• Ability to multi-task in fast paced environment

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