Showroom Customer Service Representative

Job Description:

This is an uncapped commission eligible role. The estimated total compensation range is $49K - $52K+ annually

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

In this Showroom Customer Service Representative role, your day is centered around creating a great experience for customers visiting the showroom. You’ll greet customers, help guide them through product options like fixtures, lighting, and appliances, and support them in making informed decisions. Throughout the day, you’ll also work closely with the sales team—handling administrative tasks like processing orders, preparing quotes, updating customer information, and coordinating deliveries with the warehouse. You may also answer calls and assist with general inquiries. It’s a fast-paced, customer-focused role that blends in-person service, sales support, and organization, with the opportunity to directly impact the customer experience and overall sales success

Hours Tuesday to Friday 8:00 a.m. to 5:00 p.m. and Saturday 10:00 a.m. to 5:00 p.m. with a rotating Monday every 4-5 weeks

Responsibilities:

• Assist customers on the showroom floor

• Strive to increase knowledge of entire product offering

• Support efforts of Outside Sales Associates

• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.

• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.

• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements:

• 0-3 years of prior customer service experience preferred

• Knowledge of plumbing fixtures, lighting, and appliances preferred

• Results oriented, able to meet goals, build relationships, and enjoy a team environment

• Excellent communication for phone/in-person sales, time management and organizational skills

• Ambition to succeed and self-motivated

• General digital literacy

• Ability to multi-task

• Passion for customer service

• Ability to learn quickly

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information