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Job Category

Development & Strategy

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Opportunity

We're looking for a Manager level individual to join the Services Deal Strategy team. In this role, you will own the review and governance of Salesforce's Professional Services deals — ensuring accuracy, risk compliance, and strategic alignment with our business objectives. As a senior individual contributor, you will drive the quality and risk profile of our services deal portfolio, lead process improvements, and serve as a trusted advisor and subject matter expert to senior stakeholders across the organization.

This position is ideal for someone with deep expertise in technology services, a track record of driving complex cross-functional initiatives, and the ability to operate with autonomy and influence in a fast-paced, evolving environment.

What You'll Actually Be Doing

• Own the end-to-end review of professional services deals for accuracy, strategic alignment, pricing, and risk exposure — setting the standard for quality and consistency.

• Lead the evaluation of business terms, staffing plans, project scope, and cost estimates; drive risk mitigation strategies and escalation decisions.

• Serve as a senior advisor and subject matter expert to Sales teams on policy interpretation, deal structure, and risk evaluation, influencing deal outcomes at a strategic level.

• Build and maintain strong partnerships with Legal, Finance, Deal Desk, and Professional Services leadership to ensure deals meet company standards and business objectives.

• Manage a complex portfolio of deal reviews simultaneously, delivering consistently on time in alignment with internal SLAs and business priorities.

• Develop and deliver executive-level deal review summaries, findings, and recommendations to senior leadership and key stakeholders.

• Lead the continuous improvement of deal review processes, tools, and governance frameworks — identifying systemic risks and driving scalable solutions.

• Own and lead internal initiatives related to risk management practices, policy development, and system enhancements.

• Stay ahead of industry trends, pricing strategies, and competitive dynamics to inform sustainable and commercially sound service offerings.

• Act as a mentor and knowledge resource for peers and junior team members, elevating the overall capability of the DealStrat Services team.

You're Our Person If...

We value diverse experiences and perspectives. If you meet most but not all of these qualifications, we still encourage you to apply.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 6+ years of experience in professional services, consulting, project/program management, or related fields in a technology environment (e.g., SaaS, cloud).

• 3+ years of experience owning or structuring complex service-based contracts (e.g., Statements of Work, Change Orders, Professional Services Agreements, Master Service Agreements, License Contracts).

• Understanding of how professional services operate within a technology company, including delivery models, resourcing, and margin dynamics.

• Awareness of revenue recognition principles for Software and Services companies (ASC 606).

• Proven ability to influence senior stakeholders and drive decisions in ambiguous, high-stakes situations — without relying on formal authority.

• Exceptional communication, executive presence, and relationship-building skills.

• Strong analytical, problem-solving, and risk assessment capabilities.

• Proven ability to independently manage a complex, high-priority workload with competing deadlines.

• High level of personal integrity, professionalism, and accountability.

• Willingness to travel up to 20% as required.

Even Better If...

• Relevant certifications (e.g., PMP, RMP, Agile/Scrum) are a plus.

• Solution Engineer (SE) and/or Customer Success Manager (CSM) experience a plus.

• Experience positioning, selling, and/or supporting Salesforce products and solutions with Customers.

• Familiarity with pricing strategies and deal economics for SaaS/cloud services.

• Industry experience in CRM, Financial Services, Healthcare, or Retail is beneficial.

• Working knowledge of AI products such as Agentforce, SlackBot, or Gemini a plus.

• Experience driving process transformation or operational improvement initiatives.

What You'll Bring

• A strategic mindset — you see the big picture while holding yourself accountable for the details.

• A collaborative approach — you bring people together, align cross-functional partners, and build trust across levels and functions.

• The ability to communicate complex risk and commercial topics clearly and persuasively, including to executive audiences.

• A commitment to inclusion, equity, and a team culture where every voice is heard and valued.

• A growth orientation — you invest in your own development and actively share knowledge and expertise with those around you.

Why Join Us

At Salesforce, we believe in building an inclusive culture where every person feels valued and empowered. We're committed to your professional growth and well-being through learning opportunities, flexibility, and meaningful work. You'll have real influence over how Salesforce structures deals — and the opportunity to grow your expertise and impact as a recognized leader in your field.

We have a public-facing website https://salesforcebenefits.com/ that explains our various benefits, including medical, dental, 401k, ESPP, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.