Key Account Manager OOH (Lisbon, PT)

About the Role:

Are you passionate about building strong customer partnerships and driving sustainable business growth? As a Key Account Manager OOH, you will play a pivotal role in developing and executing the commercial strategy for a portfolio of customers within the Out of Home (OOH) channel. Working at the heart of the business, you will own customer performance and profitability while identifying new opportunities to accelerate sales growth, strengthen strategic partnerships, and expand our market presence.

This is an exciting opportunity for someone who enjoys combining commercial thinking with relationship management. Additionally, you will have the chance to collaborate closely with cross-functional teams, influence key business decisions, and shape impactful customer plans that deliver mutual success.

Main Responsibilities:

In this role, you will lead the development of customer strategies and annual commercial plans aligned with overall business objectives. Ownership of customer P&L management, forecasting, budget management, and trade investment planning will be central to your success. Together with customers, you will build and execute Joint Business Planning initiatives that drive profitable growth and strengthen long-term partnerships.

A strong focus will be placed on customer development, identifying opportunities for new listings, distribution expansion, and new business development across the OOH channel. You will also drive commercial negotiation processes, developing compelling, fact-based proposals and managing commercial agreements that support both customer and company objectives.

Furthermore, you will monitor sales performance, profitability, distribution, availability, and visibility KPIs while implementing corrective actions when needed. Close collaboration with teams across Finance, Supply Chain, Trade Marketing, and Demand Planning will ensure excellent execution, optimal service levels, and successful delivery of customer plans. Through continuous analysis of customer insights, market trends, and competitor activity, you will identify opportunities to enhance performance and strengthen our Route to Market strategy.

About You:

You are a commercially driven professional with proven experience in Key Account Management, Account Management, or Business Development, preferably within FMCG, Foodservice, or the Away From Home sector. A strong understanding of customer relationship management, commercial excellence, and profitability management enables you to balance customer needs with business objectives.

Success in this role requires excellent commercial negotiation skills, strong analytical capabilities, and confidence in managing complex customer discussions. You are comfortable working with data, translating insights into action, and leading forecasting and planning activities that support sustainable revenue growth.

Beyond technical expertise, we are looking for someone who is proactive, resilient, and naturally relationship-oriented. Strong communication and influencing skills allow you to build trust with customers and internal stakeholders alike. Additionally, your ability to work cross-functionally, identify opportunities, and deliver results in a dynamic environment makes you an ideal fit for this position.

If you are motivated by creating winning customer partnerships, driving growth, and making a meaningful commercial impact, we would love to hear from you.

What We Offer:

Careers with caring built in - discover our benefits here.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding. Find out more here.