Reverse Logistics Field Specialist

Job Description

Support bringing the right people in the right place.

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community.

You will be based in our Ontario RDC. This shift will start at 7:00 am and end 4:00 pm depending on the production Schedule.

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Summary: Electrolux is seeking a self‑driven, analytical, and highly influential professional to join the Reverse Logistics team as a Reverse Logistics Field Specialist. This role is responsible for leading the returns program and driving measurable performance improvements across key Reverse Logistics KPIs within our regional distribution center network. The Reverse Logistics Field Specialist serves as the subject matter expert for product handling and reverse processes, leveraging data, operational experience, and deep functional knowledge to deliver impactful training and guidance to both internal teams and external partners.

This role applies a strong combination of data analysis, process discipline, and creative problem‑solving to drive standardization, continuous improvement, damage and scrap reduction, and improved recovery rate outcomes. The position requires regular travel to regional distribution centers, carrier terminals, and customer locations to directly engage teams, assess execution, and influence behavior through hands‑on education and collaboration.

The ultimate purpose of this role is to reduce costs associated with damaged returns, improve recovery performance, and enhance customer experience through proactive engagement and expertise in reverse logistics and product handling.

Essential Duties and Responsibilities

• Maintain safe work and travel practices at all times.

• Own and analyze Reverse Logistics KPIs, identify trends, quantify impact, and drive corrective actions.

• Manage travel schedules and conduct regular visits to regional distribution centers (RDCs), customer locations, and other sites for routine audits or follow-up on damage or return issues.

• Build and maintain strong working relationships with regional distribution centers and cross-functional business partners.

• Serve as a escalation point for operational, quality, compliance, customer and system-related issues for the regional distribution centers

• Partner with RDCs to develop and execute damage reduction, inventory optimization, and scrap reduction initiatives.

• Review operational dashboards and audit findings to identify risks, gaps, and improvement opportunities.

• Lead damage reduction efforts through data-driven analysis and collaboration with internal and external stakeholders.

• Work with Quality teams to evaluate packaging design and identify opportunities for improvement.

• Provide ongoing training, coaching, and influence to RDC teams to reinforce best practices.

• Identify, evaluate, and implement process improvement opportunities across Reverse Logistics operations.

• Review and refine guidelines, processes, and policies to support standardization, efficiency, and simplification.

• Foster a culture of inclusion, teamwork, and continuous improvement.

• Perform additional duties as assigned.

Minimum Qualifications

• Bachelor’s Degree, required

• EMS Green Gear Certification (or equivalent), preferred

• Minimum 3 years relevant work experience in a supply chain role/function

• Ability to travel

Knowledge, Skills and Abilities Required

• Strong analytical rigor, including advanced root cause analysis, KPI development, dashboard interpretation, and the ability to translate trends into actionable insights.

• Proven problem‑solving skills using critical thinking and data analytics.

• Solid understanding of warehouse operations, material handling, packaging, transportation, and customer return flows.

• Demonstrated passion for continuous improvement and driving operational change.

• Ability to develop creative, compliant solutions for scratch‑and‑dent recovery and deliver measurable cost‑reduction results.

• Strong influencing skills with the ability to build alignment across functions and channels with competing priorities.

• Strong customer service mindset and effective internal/external stakeholder management.

• Results‑oriented, with the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast‑paced environment.

• Excellent verbal and written communication, interpersonal skills, and the ability to build strong relationships with internal teams, customers, and key stakeholders.

• Adaptable and flexible when faced with process changes, delays, or unexpected challenges.

• Self‑motivated, dependable, energetic, and thorough.

• Intermediate proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Project).

Benefits

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

Find out more on:

https://www.linkedin.com/company/electrolux/life/lifeatelectrolux

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.