Import / Export Associate Analyst

Overview

The purpose of this role is to liaise with a portfolio of customers in the co-ordination of their forecasts, orders (from end to end including shipping documentation and export processes) and product lifecycle activities to deliver customer service to agreed SLA metrics.

Responsibilities

• Execute customer order & forecast capture in line with agreed schedules, ensuring data is accurately entered and reflected in SAP

• Support forecast review processes by highlighting variances and exceptions for appropriate escalation level

• Manage order exception management activities, including order validation, acknowledgement & appropriate escalation

• Manage end-to-end order execution from receipt through shipment and delivery to customer, ensuring timely progression through all process steps

• Coordinate with internal teams and external partners (e.g. carriers) to support on-time delivery, including freight booking and shipment tracking

• Maintain accurate freight cost records, including non-standard shipment charges, ensuring correct system updates

• Prepare and manage all shipping and export documentation, including coordination with regulatory bodies (Embassies, Banks, etc.) and courier dispatches

• Provide customer communication on order status, delivery updates, and issue resolution, escalating risks or complaints where needed

• Maintain customer product portfolio data to ensure accuracy and system integrity

• Support CRM processes, including execution of product discontinuations and system updates

• Identify process inefficiencies and support continuous improvement initiatives, focusing on standardisation and productivity

• Support implementation of new tools, processes, and ways of working, particularly enabling digital and portal adoption

• Ensure full compliance with internal and external requirements (GCS, SOX, AIBI) and adherence to PepsiCo policies

Qualifications

• 3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable.

• Previous experience in a fast-paced supply chain environment, with experience of customer facing activities and communication essential.

• Experience of working with SAP system is critical

• Excellent communication/interpersonal skills, both verbal and written

• Analytical, with a proven ability to problem solve and make quick decisions

• Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities

• Health & Safety requirements is a requirement of this role.

• Understanding of international logistics, export documentation, Incoterms and customs requirements desirable.

• Strong attention to detail, with ability to manage compliance-sensitive documentation and data.

• Ability to work within defined SOPs while recognising when issues require escalation.

• Strong customer communication skills, including ability to provide clear and timely written updates.

• Experience with Excel, reporting trackers, Power BI or performance reporting tools desirable.

• Ability to manage multiple priorities, deadlines and customer requirements in a fast-paced environment.