Senior, Expert

Client Engagement Transformation Lead

Warsaw, Poland · On-site

Job Description

The Client Engagement Deployment Lead is a key leadership role responsible for managing and executing end-to-end process reengineering initiatives within an organization, focusing on client engagement, automation, and operational excellence. This role champions the identification and implementation of automation and process optimization opportunities, ensuring that financial outcomes are achieved, risks are mitigated, and a standardized client engagement model is established for all new integrations. The Deployment Lead will promote process standardization, governance, and continuous improvement while collaborating effectively with a diverse array of global stakeholders. In addition, the role will involve defining, measuring, and reporting on key performance indicators (KPIs) to drive data-driven decision-making and foster a culture of accountability and innovation.

Key Roles and Responsibilities

Process Reengineering & Optimization

Lead comprehensive reviews and redesigns of current business processes to identify inefficiencies, bottlenecks, and areas ripe for automation.
Analyze workflows and process maps, applying industry best practices to enhance quality, efficiency, and scalability.
Work with business analysts and operational teams to document existing processes, pain points, and improvement opportunities.
Prioritize and implement process changes that generate measurable financial benefits, including cost savings and revenue growth.
Develop business cases for process reengineering, including ROI analysis and risk assessments.

Automation & Technology Enablement

Identify and evaluate suitable automation tools, platforms, and technologies for process improvement initiatives.
Oversee the implementation of robotic process automation (RPA), artificial intelligence, machine learning, or other emerging technologies to drive efficiency and accuracy.
Coordinate with IT, technology partners & product team to integrate automation solutions seamlessly into existing workflows and systems.
Ensure automation solutions align with organizational goals, compliance requirements, and data privacy standards.
Continuously monitor automation performance, making adjustments to optimize results and mitigate risks.

Integration & Client Engagement Model Implementation

Design, implement, and manage a standardized client engagement framework for all new integrations, ensuring a consistent and high-quality onboarding experience.
Collaborate with cross-functional teams (Customer success, Operations, IT, Product, etc.) to define and refine integration processes.
Develop playbooks, templates, and best practices for client onboarding, ensuring alignment with business objectives and client expectations.
Act as the escalation point for integration-related challenges, driving timely resolution and communication.
Monitor and report progress of integration projects, flagging risks, dependencies, and delivering solutions to ensure seamless execution.

Standardization & Governance

Drive the development and adoption of standardized processes, procedures, and documentation across client engagement and deployment activities.
Establish and enforce governance structures, controls, and compliance requirements to ensure operational consistency and regulatory adherence.
Develop and monitor policies that govern process changes, automation, and client interactions across global teams.
Conduct regular audits and reviews to ensure adherence to established standards and identify areas for further improvement.

Stakeholder Collaboration & Relationship Management

Cultivate strong relationships with internal and external stakeholders worldwide, including business units, technology teams, Product, and leadership.
Facilitate effective communication and collaboration among cross-functional teams to align on project goals, timelines, and deliverables.
Serve as a trusted advisor to stakeholders, providing guidance on best practices, change management, and process improvement opportunities.
Lead and participate in regular stakeholder meetings, workshops, and status updates to ensure transparency and engagement.

KPI Measurement & Performance Management

Define, track, and report on key performance indicators (KPIs) to measure the effectiveness and impact of process reengineering, automation, and integration initiatives.
Establish dashboards and reporting mechanisms to provide actionable insights to leadership and project teams.
Analyze performance data to identify trends, root causes of issues, and opportunities for continuous improvement.
Develop and implement corrective actions as necessary to address performance gaps or delivery challenges.

Driving Continuous Improvement

Champion a culture of continuous improvement by encouraging innovation, feedback, and best practice sharing across teams.
Lead post-implementation reviews and lessons learned sessions to identify successes and areas for further enhancement.
Stay abreast of industry trends, process methodologies (Lean, Six Sigma, Agile, etc.), and emerging technologies to inform ongoing improvement efforts.
Promote training and development programs to build process excellence and automation expertise within the organization.

Required Qualifications & Skills

Bachelor’s degree in Business Administration, Operations Management, Engineering, Information Technology, or related field; Master’s degree preferred.
Proven experience in process reengineering, automation, client engagement, or deployment leadership roles in a global organization.
Strong project management skills and experience overseeing cross-functional initiatives from concept to execution.
Proficiency in process modeling, workflow optimization, and data analysis tools.
Excellent interpersonal, communication, and stakeholder management skills.
Experience with change management, governance, and compliance in a multinational environment.
Analytical mindset with the ability to interpret complex data and translate into actionable insights.
Demonstrated commitment to continuous improvement, innovation, and delivering measurable results.

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion