préposé(e) aux services – Syndiqué | Funeral Attendant - Union (part-time)

Our associates celebrate lives. We celebrate our associates.

Un préposé aux services est sous l’autorité du Directeur de succursale et est responsable d’assister à toutes les tâches de la maison funéraire et de la crémation. D’autres responsabilités incluent : rencontrer le public, répondre aux questions et fournir des renseignements sur les funérailles et sur la crémation et sur tout autre sujet associé, répondre au téléphone de façon courtoise et polie, aider aux funérailles, aux commémorations et aux autres services ou aux cérémonies comme requis par les clients de la maison funéraire et de la direction. Assister à la rencontre annuelle du personnel est requis Le Préposé aux services doit s’acquitter de ses responsabilités en respectant les valeurs et la mission de l’entreprise et en accord avec les politiques et les procédures de celle-ci.

A Funeral Attendant reports to the Location Manager and is responsible for assisting with all funeral home and cremation related duties. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected. The Funeral Attendant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

JOB RESPONSIBILITIES

Provide Support to Location Management

• Preparation for funeral services including setting up and delivery of flowers, casket, urn, photos and other personal keepsakes or mementos of client families, and setting of chairs and the removal, proper care and storage of any of these items

• Preparation of any documents related to services, cremations, maintenance, as directed by management

• Respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations

• Wash and clean all funeral home vehicles and other client vehicles as required from time to time

• Office duties such as operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system may be required from time to time

• Run errands such as for floral delivery, picking up of supplies, documents, etc

• Answer phones

• Usher people, parking cars, and fulfilling any transportation requirements

• Drive Funeral Home vehicles for services and picking up families

• Ensure refreshments are available (where allowed by law)

• Any other duties as directed by management

MINIMUM Requirements

Education:

• Equivalent to high school education and completion of a diploma training program at a college or technical school specializing in funeral service or experience equivalent

Experience:

• Funeral industry experience would also be a plus

Knowledge, Skills & Abilities:

• Previous customer service and/or sales experience would be a definite asset

• Knowledge of computers and some software would be an asset, or willingness to learn

• High level of compassion and integrity

• Good communication skills

• Problem solving skills

• Professional and team player

Work Conditions

Work Environment

When considering the work environment associated with this job, the following factors may apply:

• Work indoors and outdoors during all seasons and weather conditions

• Limited amount of local and/or multiple location traveling required

• Professional Dress is required when in contact with families.

Work Postures

When considering the work postures associated with this job, the following factors may apply:

• Frequent, continuous periods of time standing, up 6 hours per day

• Sitting continuously for many hours per day, up to 6 hours per day

• Climbing stairs to access buildings frequently

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

When considering the work hours associated with this job, the following factors may apply:

• Working beyond “standard” hours as the need arises

Postal Code: J4J 2H5

Category (Portal Searching): Administration and Clerical

Job Location: CA-QC - Longueuil