Professional, Facilities Management

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Promotes, maintains, and inspires a positive work environment of trust, respect, and support for all internal/external customers, and staff.

• Supervises the daily office operations and staff to ensure smooth flow, optimal productivity, and ensures that all functions adhere to providing world class customer service in a call center environment.

• Works closely with manager to report and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

• Ensures that all calls to department(s) meet or exceed call center standards of satisfactory customer service. Confirms that special needs for a procedure are communicated to the appropriate department(s) and individual(s) in a timely manner.

• Supports problem solving by performing as a communication liaison for both internal and external customers.

• Provides staff with any training pertinent to their job duties.

• Continuously demonstrates courtesy, effectiveness, and discretion in all communications.

• Meets as needed with staff to promote communication and teamwork regarding adhering to department standards, facilitation of work orders, department compliance in established safety practices and department performance improvements, staff behavior, evaluations, and counseling.

• Functions as effective team member and facilitates workflows and processes within the department and organization.

• Adheres and models all facility policies, procedures and safety.

• Any and all other duties and tasks assigned.

• Shift: 2nd shift Supervisor

• Base Salary: $66,300 plus a 7.5% bonus potential

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.