Senior
“Teamcenter requirements, support and test management"
Company Description
In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Automobility Services and Solutions Private Limited, Newtech Filter India Private Limited and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 16 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 30,500 associates and generated consolidated sales of about Rs. 26,827 crores (3.1 billion euros) in fiscal year 2021-22 of which Rs. 24,406 crores (2.8 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year 2021-22. Additional information can be accessed at www.bosch.in.
Job Description
You're aligned with requirements management? How unamiguousness, understandability and traceability can be achieved? You appreciate to interact with functional departments launching requirements and love to raise the right questions? Then requirements management is yours! You hand over collected requirements in good quality to the Corporate IT operating the Product Lifecycle Management (PLM) ecosystem - here Siemens Teamcenter.
- You support our customers in all technical and application specific support cases within the Siemens Teamcenter and Autodesk Inventor eco-system.
You become the head of the Teamcenter key-user support community and their solution group and steer them regarding Teamcenter changes, news and the final ITIL-based ticket processing of upcoming incidents in ServiceNow.
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Errors raised as Teamcenter customer support incident tickets? No issue for you: you have the solution ready. Independent troubleshooting, root cause analysis in coordination with the Bosch Corporate IT and the functional IT department of the business unit are your daily work
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Ticket to success: You work hand in hand with other departments like BMG/BDO and the Bosch Corporate IT to successfully process and close tickets customer-oriented
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Cooperation: your close contact with world-wide distributed key-users for Siemens Teamcenter guarantee an effective support hierarchy and a fast ticket resolution within the given SLAs
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You like updates? You support Siemens Teamcenter platform version changes with your contributions in updating the training material and existing documentation in close coordination with BMG/BDO and the functional departments
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Failures you wanna avoid? During Siemens Teamcenter platform changes executing and documenting functional tests are a key factor to success – a phase where you Teamcenter know-how and structural work is requested
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You assist the BMG Teamcenter PO during the requirements management and requirements hand-over to the Bosch Corporate IT
Qualifications
BE/Btech / MCA - Computer Science / Information Science
Additional Information
at least 5 years experience in using and administrating Siemens Teamcenter Product Lifecycle Management (PLM) ecosystem
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5-10 years experience in using Autodesk Inventor
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5-10 years experience in IT Support based on an IT Service Management System – ideally ServiceNow
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at least 5 years experience in ITIL-based incident and problem management
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Reliable, self-contained, team- and customer oriented and structured way of working communication skills and basic experiences in conflict management
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Fluent English (C-level)
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Ideally good German language ability (A-level)
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