Soft Services Assistant Manager

Delivering an exceptional cleaning operation within the best luxury department store in the world is no small ask and it is the proud responsibility of our Store Services team to achieve this excellence every day. At the heart of the operation is the Assistant Manager role; a high energy, people-centric position within the team which drives our ambition forward.

About the Role

Team management is the main purpose of this role. You will be a present and driven leader who will passionately lead your team of 3 direct and 18 indirect reports, ensuring that all people management, performance conversations, upskilling and training is kept up to date. With a true commitment and dedication to your people, you will be a detailed and curious leader with a genuine interest in what makes your team strive for success.

• You must be able to work 5 out of 7 days on a rota pattern – this includes weekends, evenings and bank holidays. This role is working day shifts 6:30 AM-2:30PM.

• Be a present, proactive and driven leader to your team of direct and indirect reports, lead from the front with a clear focus on leading through your people to deliver excellence.

• Take full accountability in organising the allocation of the Cleaning Operations and Team Leaders – always reviewing business needs and working on solutions and actions to overcome challenges faced.

• Introduce and oversee the recycling activity within the function; training and coaching your team of Operatives to ensure they collect and dispose of waste in line with our sustainability commitments.

• Help manage the use of, ordering of and storage of cleaning materials, uniforms and equipment ensuring that they are always safe, available and that the teams are confidently trained.

• Pivot the operation between the routine cleaning, the daily work and the reactive needs –constantly reviewing the priorities as the shift unfolds.

• Get the very best out of your people with proactive and consistent coaching.

About You

You will have experience as an Assistant Manager in a cleaning environment, or a similar organisation which requires this type of reactive and proactive mentality.

You will be:

• A manager who spends regular and good quality time at the front of the operation with your operatives and team leaders.

• Strong communicator- you are able to really get to the heart of the challenges, issues or problems that an individual or team are facing.

• Have a strong HR policy awareness and will enforce and refer to this to ensure we operate what is right for our people at all times.

• Welcome, embrace and respond well to the unexpected – anything can happen (and does!) so reactiveness and problem solving is vital.

• Demonstrate resilience – this is key, and your calm approach and level thinking are valued.

• Fully flexible, you are able to work 5 out of 7 days on a rota pattern – this includes weekends, evenings and Bank Holidays.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information:

Time Type: Permanent

Department: Store Services (Godwin Uzor)