Sr Success Plan Engagement Manager

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Workday Success Plans Team are all about our customers and their entire journey with Workday - we create programs to help them drive business value from their Workday applications. The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to guidance during their deployments.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Role

The Workday Success Plans (WSP), Senior Engagement Manager will simultaneously handle several projects, coordinating the delivery of packaged services and deployment guidance services to customers of all sizes and industries around the world. Engagement Managers drive the execution of projects, ensuring success, efficiency, and quality via project management practices (e.g., develop project staffing plan, coordinate system access, conducting meetings, etc.) and by handling the customer relationship. Within these projects, Engagement Managers serve as an advocate for Workday, our employees and our customers in equal measure, to complete projects under budget and on time per the definition of each service.

Responsibilities include:

• Leading projects to deliver Workday Success Plans programs and services.

• Clearly and successfully communicating project objectives and delivery strategies.

• Becoming a specialist in Workday Success Plans offering and educating customers throughout the project.

• Balancing the needs of a large number of concurrent projects.

• Providing guidance and mentoring to consultants working on your projects.

• Ensuring projects are accurately planned and staffed.

• Working with the client project manager to identify and resolve issues that could impact project scope or timeframe.

• Leading customer meetings and Workday internal operational meetings.

• Ensuring customers can serve as a reference upon completion of their project.

• Completing project administration tasks such as updating project forecasts, assisting with team scheduling, and other internal project initiation and closure tasks

About You

Basic Qualifications:

• 8+ years of project management experience with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.

• 5+ years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.

Other Qualifications:

• Passion for customer service

• Excellent organization, time management, verbal and written communication skills

• Solid understanding of at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services Procurement

• Capable of influencing, interacting and collaborating with senior executives, internally and externally

• Ability to communicate in Mandarin at a business level is a plus

• Ability to work on multiple engagements simultaneously

• Ability to travel up to 10%

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.

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