Home Experience Specialist

Descrizione azienda

The La Marzocco Home Experience Specialist is responsible for delivering an outstanding customer experience, driving Home sales, and positioning the showroom as a destination for coffee culture and community.

The La Marzocco showroom is more than a retail space. It is a place where people discover the world of espresso, connect with coffee culture, and experience exceptional products through meaningful interactions.

We combine premium retail, hospitality, specialty coffee, and community building to create a unique brand experience. We value collaboration, ownership, creativity, quality, and genuine human connection, and we look for people who share the same passion for creating memorable experiences.

Posizione

In this role you will report to the Home Sales Manager and you will be responsible for:

Customer Sales & Consultation:

• welcome visitors

• provide personalized product consultations

• conduct product demonstrations and coffee tastings

• support customers throughout the entire purchasing journey.

Showroom Operations:

• Maintain the showroom to the highest standards of presentation, hospitality, and functionality while managing stock, purchasing, logistics, and operational administration.

Community & Showroom Activation:

• Organize events, workshops, product launches, and collaborations with local roasters, partners, and creatives to strengthen customer engagement and promote the La Marzocco brand.

Accessories & Merchandise:

• Develop and manage the accessories and merchandise category in collaboration with the Marketing and Sales teams, including product selection, merchandising, stock planning, and sales performance

Events & Brand Experience:

• Support the planning and execution of customer events, workshops, and brand activations, representing La Marzocco Home both in the showroom and at external events.

Performance & Continuous Improvement:

• Monitor showroom performance, customer satisfaction, and key commercial KPIs, providing insights and recommendations to continuously improve customer experience and business results.

Requisiti

Professional Qualifications

• Completed vocational training, degree, or equivalent professional qualification.

• Previous experience in retail sales, hospitality, luxury retail, premium customer service, or a similar customer-facing role.

• Experience within coffee, gastronomy, hospitality, or specialty retail is highly desirable.

• Barista knowledge and coffee preparation experience are advantageous.

• Fluent German and English language skills, both written and spoken.

• Strong knowledge of Microsoft Office.

• Experience with POS systems, ticketing systems, inventory management, or ERP software is beneficial.

Personal Attributes

You are:

• Passionate about coffee, design, hospitality, and premium products.

• A natural host with strong interpersonal and communication skills.

• Highly customer-oriented and service-driven.

• Organized, proactive, and able to work independently.

• Comfortable taking ownership and responsibility.

• Confident, professional, and authentic in customer interactions.

• Motivated by creating memorable customer experiences and building meaningful relationships.

Altre informazioni

Working Hours

• Primarily based in the showroom from Tuesday to Saturday according to opening hours.

• Flexibility to support evening events, workshops, activations, and occasional travel when required.

Location: Berlin

La Marzocco is committed to best practices in Equity, Diversity, and Inclusion. We encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences, and abilities. We value the positive impact that difference has on our team and actively encourage qualified applicants to submit their CV.

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