Mid-Level

Field Team Leader

Kazakhstan · Remote

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.

Job Description

We are looking for a proactive and organized Field Team Leader to manage and support a team of Field Auditors across day-to-day operations. In this role, you will be responsible for driving team performance, ensuring operational efficiency, supporting field activities, and maintaining strong communication with auditors and stakeholders.

This position is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has strong problem-solving and coordination skills.

Responsibilities

Team Management & Performance

Lead, motivate, and support a team of Field Auditors
Monitor KPIs, productivity, and compliance with operational standards
Conduct regular check-ins, performance evaluations, and coaching sessions
Provide on-the-job training and ongoing development support

Field Operations

Coordinate fieldwork planning and visit assignments
Monitor fieldwork progress and auditor utilization
Support auditors in resolving operational and store-related challenges
Conduct physical store checks and panel controls when required

Recruitment & Resource Coordination

Support hiring activities including interviews and onboarding
Manage resignation processes and related documentation
Coordinate store recruitment activities and monitor progress
Prepare and manage devices and hardware for auditors

Communication & Support

Provide operational support via phone and chat
Ensure timely communication, reminders, and follow-ups with field teams
Collaborate with internal stakeholders and support client field visits

Administration & Projects

Support finance and expense-related activities
Maintain operational records and documentation
Coordinate special projects and track project status updates

Qualifications

Experience in managing field or operational teams
Proficiency in English, Kazakh, and Russian
Good knowledge of MS Office tools, especially Excel
Strong communication and stakeholder management skills
Problem-solving mindset with strong organizational abilities
Ability to multitask and work effectively under pressure
Fast learner with a proactive and solution-oriented approach
Professional maturity and ability to work in a dynamic environment

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion