Junior
CUSTOMER SERVICE ASSOCIATE RBS
Descripción de la empresa
SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000 colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo.
Descripción del empleo
Primary Responsibilities:
This document contains the responsibilities applicable to the position: CUSTOMER SERVICE JUNIOR RBS. Failure to comply with the provisions of this document is considered by the signatory parties to be a serious fault and just cause to terminate the employment contract, without compensation for damages.
Customer Service Assistants. They help inside sales managers collect documentation, generate customer quotes, enter/update quotes and other information in CRM/SAP or others, update information in the Laboratory Information Management System (LIMS), market research, and other tasks as needed.
Specific Responsibilities:
-
At all times, you comply with the SGS Code of Integrity and Professional Conduct.
-
Generate accurate and marked quotes in accordance with SGS standards.
-
Manage and resolve incidents, complaints and customer requests efficiently.
-
Coordinate with different departments to ensure a quick and adequate response to customer needs.
-
Coordinate payment terms, prepay requirements, and credit requests with Sales and Finance.
-
Coordinate new client onboarding and verify whether accounts already exist.Assists as needed in compiling required documentation for new client and project setup.
-
Collects from clients and validates required documentation for new client setup and project initiation.
-
Works directly with clients to resolve missing information from required documentation for new client setup and project initiation.
-
Deliver an exceptional customer onboarding experience.
-
It assists in tracking notifications on older existing quotes as required by affiliate administrators.
-
Input of quotation and all supporting product documentation data into appropriate systems (e.g., LIMS, CRM, etc.). Work with other departments for successful new client and/or project setup.
-
Update changes to customer information in the appropriate systems as instructed.
-
Requests for market or customer research may include the following:
-
Internet search for customer data or articles about vertical markets, regulations, etc.
-
Lead generation: Search for contact lists in various markets
-
Competitor Website Review and Information Summary
-
Communicates, as needed, with ISMs and other internal staff.
-
Develop skills and knowledge to progress in your career.
-
Build trust by providing timely responses to all queries, whether it's by Teams, email, or phone.
-
It promotes a positive "It can be done!" attitude and a safe work environment.
-
Be well informed and comply with SGS procedures and standards.
-
He takes the lead in everything we do and performs other duties as needed to further SGS's mission of service, quality and growth.
-
Builds and maintains strong working relationships.
-
Complies with all SGS QHSE and HR policies and procedures.
Requisitos
Profile:
Academic background:
-
Professional degree in related science, and two years of industry experience.
-
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
-
Ability to present information effectively in individual and small group situations to the organization's customers or employees.
-
Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form.
-
Intermediate personal computer skills, including email, Microsoft Office, Salesforce (CRM), job task requests, Internet, online data system.
Experience: Between 1 to 2 years of experience in similar roles or more.
Technical knowledge:
Microsoft Office intermedio, Salesforce a plus
Languages: English B2+ or higher.
Información adicional
Horario: Lunes a viernes
Modalidad: Presencial
Salario: A Convenir
Contrato directo con GBS a termino indefinido.
Sign up to apply and find out right away if you're a fit.
Is this role right for you?
Your agent will tell you — in seconds.
Sign up and I'll tell you right away how well SGS matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.