Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :

A SAP Business Analytics Support Consultant is responsible for ensuring the stable operation, maintenance, enhancement, and support of SAP Business Analytics solutions.

Key Roles & Responsibilities

• Provide Level 2/Level 3 support for SAP Business Analytics applications.

• Analyze, troubleshoot, and resolve incidents within agreed SLAs.

• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.

• Monitor system health, batch jobs, data loads, and report availability.

• Support SAP Analytics Cloud (SAC), SAP BW/4HANA, and Powe BI reporting solutions.

• Resolve report performance issues and data inconsistencies.

• Validate report outputs against business requirements.

• Monitor ETL/data loading processes.

• Investigate data quality issues and coordinate with source system owners.

• Ensure timely availability of business reports and dashboards.

• Develop or support minor enhancements to reports and dashboards.

• Perform unit testing, integration testing, and user acceptance testing (UAT) support.

• Identify opportunities to improve report performance and query execution.

• Optimize BW queries, HANA views, and data models.

• Recommend automation to reduce manual support effort.

• Monitor system utilization and recommend capacity improvements.

• Support user authorization and role-related activities.

• Monitor background jobs and interface failures.

• Coordinate transports across Development, QA, and Production environments.

• Support system upgrades and release activities.

• Track KPIs such as SLA compliance, first-time resolution, backlog, and customer satisfaction.

• Participate in service review meetings and continuous improvement initiatives.

• Maintain documentation, SOPs, and operational runbooks.

• Identify repetitive support activities suitable for automation.

• Leverage AI, scripting, or SAP BTP capabilities to improve operational efficiency.

• Work closely with business stakeholders, functional consultants, developers, infrastructure teams, and partners

• Support global teams across different time zones where required.

Qualifications

Educational qualification:

B.E / B.Tech

Experience :

5 to 9 years of experience

Mandatory/requires Skills : SAP BW/4HANA / SAP BW,SAC, and SAP Datasphere

Preferred Skills : Power BI, Data Bricks, and SQL, EPM Cloud