JOB DESCRIPTION

Job Description:

Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

What are we looking for?

Education & Professional Qualification

• 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.

• Fluent in English with excellent communication skills (verbal and written)

Knowledge/Experience

• 3-year IT (Information Technology) & OT (Operational Technology) experience.

• Excellent organizational, analytical, project management and technical skills.

• Server administration

• Virtual infrastructure administration

• IT/OT Architecture knowledge

• Database administration knowledge

Context and Scope:

• Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.

• Follows the guidelines and procedure provided by regional OT/IT organization

• Establishes and follows KPI’s and SLA for every service provided.

• Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence.

• Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

What will be your key responsibilities?

Ensure cyber security of home site - Local Network Administrator

• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard

• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …).

• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.

• Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”.

• Provide documentation and training to ensure consistent processes and knowledge transfer.

• Consistent user account management (Alero/Domain).

Delivery of IT/OT Solutions related Services

• Site functional expert of all local applications he/she is supporting.

• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.

• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).

• Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.

• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.

Delivery of IT/OT Solution-related Projects

• Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.

• Responsible for implementation and coordination of Factory OT/IT projects in their home site.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

About Mars:

Mars is a family-owned business with more than $50 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 150,000 Associates into taking action every day towards creating the world we want tomorrow.

Commitment to Equal Employer Opportunities:

All qualified applicants will receive consideration for employment in accordance with applicable law and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other category protected under federal, state, and local laws. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

A Note to Candidates Regarding AI

Embracing AI as a vital skill for today and tomorrow, we welcome candidates to use AI to assist with your preparation as you engage with our recruiting process—from helping to perfect your CV/resume to using it to refine your interview skills. While AI can assist you, we expect that your ideas, responses, and demonstration of competencies throughout the recruitment process are authentically your own. We value genuine engagement and want to see the real you shine. At Mars, AI is here to support—not replace—the human connection at the heart of our recruitment process.

Note to Search Firms/Agencies:

Mars, Incorporated and its subsidiaries and affiliates (Mars) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Mars and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Mars will be deemed the sole property of Mars and no fee will be paid in the event the candidate is hired by Mars.