Senior

Commerce Delivery Lead

dentsu

Lisbon, Portugal, Leiria, Guarda · Hybrid

Job Description:

Company Description

We Dream. We Do. We Deliver.

At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.

We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

Why choose Merkle?

Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we’ve been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees’ network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.

Collaborative Culture: At Merkle, your ideas and contributions truly matter. You’ll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.

Job Description

As a Commerce Delivery Lead, you will be responsible for overseeing the planning, execution, and delivery of complex product development initiatives within a critical E-Commerce program. You will work closely with cross-functional teams to ensure that projects are completed on time, within scope, and meet the highest quality standards for our clients.

Responsibilities

Lead the planning, execution, and delivery of product development initiatives.
Define the delivery scope, goals, and deliverables that support business goals in collaboration with client management and stakeholders.
Develop detailed delivery plans, including timelines, milestones, and resource allocation.
Coordinate cross-functional teams to ensure the delivery requirements are clearly understood and met.
Monitor project progress, identify potential risks, and implement mitigation strategies.
Ensure timely and effective communication with stakeholders, providing regular updates and status reports.
Facilitate meetings and discussions to drive decision-making and resolve delivery issues.
Manage changes to the delivery scope and schedule.
Ensure that deliveries are delivered on time, and within scope.
Conduct post-delivery evaluations and identify areas for improvement.
Collaborate with the product management team to define product vision, strategy, and roadmap.
Report and escalate to Programme Management.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
Proven experience as a Commerce Delivery Lead in a technology-driven environment.
Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall, Hybrid) and tools (e.g., Jira, Trello, MS Project).
Demonstrated experience in product management, including product lifecycle management and roadmap development.
Excellent organizational and multitasking skills with the ability to manage multiple topics simultaneously.
Exceptional communication, interpersonal, and leadership skills.
Strong problem-solving skills and attention to detail.
Ability to work effectively both independently and as part of a team.
PMP, PMI-ACP, or Certified ScrumMaster (CSM) certification is a plus.
Hands-on experience with CI/CD and monitoring tools (Bamboo / Jenkins or similar, Grafana / OpenSearch or similar) is a plus.

Skills

E-Commerce experience.
Agile Delivery Management or advanced Scrum Knowledge.
Stakeholders Management
Risk Management
Roadmap Planning
Capacity Planning

*Work visa sponsorship is not available. For local documentation (NIF, NISS), please consult Portuguese authorities.

Additional Information

Benefits and perks:

25 vacation days
Enjoy 2 additional volunteering days to support your passion project
Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assisstance program to support your well-being
Health insurance (also possible for family members)
Cutting Edge Technology & Latest IT tools
Software-house environment
Agile and Flexible working hours
Hybrid working: we combine flexibility with in-person collaboration, with an expectation of 1 day per week/ 4 days per month in the office
Digital nomad policy
Focus on career development
Full access to Dentsu Academy, our global online learning platform
Beers, foosball, and ping-pong! #workhardplayhard
Free breakfast every second Wednesday of the month
Employee discounts
Team & Company events
Referral bonus program

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

#LI-Hybrid #LI-MERKLE

Location:

Lisbon

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent