Director, SME Sales Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, SME Sales Operations

The Director, SME Channel Sales Operations is responsible for enabling scalable growth across the newly formed SME Channel Distribution organization through operational excellence, strategic planning, KPI reporting, and portfolio health management. This role serves as a strategic operator and business partner focused on optimizing performance across the sales funnel, including sales and revenue reporting, portfolio insights, forecasting, and operational planning. Partnering closely with Sales, Finance, and regional teams, the role drives accountability, visibility, and execution across revenue-generating initiatives while serving as the centralized lead overseeing activation and revenue realization for signed portfolios.

Role In this highly visible role, you will:

• Lead end-to-end sales and revenue reporting processes for Channel Distribution globally working across five regional sales and finance organizations, ensuring accurate, timely, and actionable insights

• Own strategic planning and operational forecasting tied to Revenue and portfolio performance

• Develop executive-level dashboards, KPIs, and business reviews to support decision-making and growth planning

• Partner with Sales leadership to drive operational rigor, pipeline visibility, and performance accountability

• Act as the centralized operational lead overseeing activation progress for signed portfolios, ensuring implementation milestones and commercialization timelines remain on track

• Identify risks, bottlenecks, and dependencies impacting activation and revenue realization, escalating and driving resolution where needed

• Collaborate cross-functionally with Finance, Product, Customer Success, and Implementation teams to align business priorities and execution plans

• Drive process optimization and operational scalability through automation, governance, and continuous improvement initiatives

• Support annual operating plans, strategic initiatives, and executive presentations related to sales growth and channel performance

• Establish operational cadence and governance mechanisms that improve visibility across portfolio performance and activation readiness

All About You The ideal candidate for this position should:

• Demonstrate strong strategic and operational leadership experience within sales operations, revenue operations, or commercial enablement environments

• Possess deep experience managing sales performance reporting, forecasting, and business planning processes

• Have strong analytical capabilities with experience translating complex data into executive-level insights and recommendations

• Be highly skilled in managing cross-functional initiatives and influencing senior stakeholders across matrixed organizations

• Bring a strong understanding of revenue realization processes, portfolio activation, and operational execution disciplines

• Exhibit exceptional communication and presentation skills with the ability to operate effectively at executive levels

• Have experience building scalable operational frameworks, governance models, and KPI reporting structures

• Be comfortable operating in fast-paced, highly collaborative environments with evolving business priorities

• Demonstrate a proactive, ownership-oriented mindset with strong attention to detail and execution excellence

Qualifications

• Bachelor’s degree required; MBA or advanced business degree preferred

• Significant experience in Sales Operations, Revenue Operations, Commercial Strategy, or related business leadership functions

• Extraordinary business acumen and very comfortable with day to day business agility

• Experience supporting enterprise sales or channel sales organizations preferred

• Advanced proficiency in reporting and analytics tools (e.g., Tableau, Power BI, Salesforce, Excel)

• Proven ability to lead strategic operational initiatives that drive measurable business outcomes

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges Purchase, New York: $182,000 - $291,000 USD