Sr. Payments Product Manager

Job Summary: The Senior Product Manager I will own a product or one or more product features within a complex product. He/she will be responsible for developing a commercially successful product strategy and lead project execution with minimal guidance that is based on qualitative and quantitative customer understanding. He/she will develop strong technology relationships looking for ways to address customer needs and will be seen as a critical stakeholder for feedback on new feature ideas. He/she will informally coach more junior PMs and interview and recruit new PM candidates.

Responsibilities:

• Own the roadmap, backlog, and execution for multiple government payment features across supported channels including online, POS, IVR, and electronic check.

• Translate government agency, merchant, and internal stakeholder needs into clear product requirements, user stories, and acceptance criteria.

• Lead feature delivery from discovery through release in close partnership with engineering and UX teams to deliver secure and scalable solutions.

• Prioritize enhancements, defects, and operational issues based on customer impact, regulatory risk, and business value.

• Maintain a well‑groomed backlog aligned to sprint and program goals and operate within Agile methodologies such as Scrum or Kanban.

• Lead product demos, sprint reviews, and milestone presentations for internal stakeholders.

• Develop a deep understanding of government agency workflows, payment acceptance requirements, and compliance constraints.

• Capture, validate, and prioritize customer needs using structured discovery techniques, data analysis, and direct agency feedback.

• Interpret regulatory, policy, and market changes into actionable product insights.

• Act as the voice of the government customer within cross‑functional teams.

• Apply working knowledge of the payments ecosystem, including issuers, acquirers, processors, networks, merchants, and payment facilitators.

• Demonstrate knowledge of PayFac‑related capabilities for government customers, including onboarding, authorization, settlement, reconciliation, chargebacks, disputes, risk management, PCI compliance, and secure payment processing.

• Partner with compliance, legal, and risk teams to ensure all features meet business, legal, and regulatory requirements.

• Analyze product usage, operational metrics, and customer data to guide prioritization and product decisions.

• Evaluate product hypotheses using quantitative methods, including A/B testing where applicable.

• Make informed trade‑offs between scope, timeline, customer impact, and regulatory considerations.

• Partner with analytics and operations teams to improve visibility into payment performance and customer outcomes.

• Generate new ideas by identifying trends and insights from product and operational data.

• Support go‑to‑market efforts by clearly articulating customer value propositions, feature capabilities, and delivery timelines.

• Partner with sales, implementation, support, and marketing teams to ensure readiness for new product launches.

• Assist with coordinated launch planning and execution across customer‑facing teams.

• Deliver internal training to support operational readiness and rollout.

• Confidently address internal and customer questions related to product functionality, packaging, and roadmap.

• Help shape and champion the strategic direction and future vision for assigned feature areas.

• Use competitive analysis and market insights to inform product strategy and priorities.

• Contribute to product development plans, opportunity assessments, and business cases as needed.

• Consider high‑level technical approaches when prioritizing functionality and tradeoffs.

• Use approved AI tools responsibly to increase productivity across product workflows, following internal guidance for data security and compliance.

Technical Skills

• Understands company technology stack at a high level, for the broader product.

• Utilizes or extend the company's platform and underlying technologies to create new product features.

• Speaks knowledgably with tech and data counterparts about development approaches in consideration.

• Learns about new technologies to support new product development efforts.

• Is comfortable analyzing data using existing software packages (e.g. Excel).

Competencies:

Personal Capability

Practices Self-Development

• Takes ownership of own development and career

• Initiates regular conversations with manager, coach or mentor regarding self-development

• Understands what is required by the business to be successful and maps development plan accordingly

• Learns from success and failures

• Looks to build challenges into current assignments

• Utilizes formal and informal networks effectively

Solves Problems and Analyzes Issues

• Is able to ask effective questions and collect facts from multiple sources in order to solve problems

• Is able to effectively identify and analyze problems and propose solutions

• Effectively manages day-to-day issues and problems without intervention

Innovates

• Develops new ideas to improve process or product, and is able to prepare implementation plans

• Integrates and builds on new ideas from others

• Creates new opportunities by applying different perspectives and challenging the status -quo

• Is recognised as an innovative thinker

Interpersonal Skills

Communicates Powerfully and Prolifically

• Provides clear instructions and direction to others

• Is able to both actively listen to and effectively question to understand another’s viewpoint

• Helps others understand situations by communicating business context

Collaboration and Teamwork

• Encourages co-operation between all members of the team

• Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team

• Helps people to resolve conflict

• Identifies and removes barriers to team performance

• Identifies ways for further collaboration across teams

Builds Relationships

• Establishes rapport with others on the team and across teams

• Works effectively with others to get work done

• Treats all individuals with respect

• Handles difficult situations, minimizing conflict

Inspires and motivates others to high performance

• Brings to the group a high level of energy and enthusiasm

• Supports others when they go the extra mile

• Fosters a supportive environment where appropriate coaching, training and development and other resources are provided to increase the competence, morale and confidence of team members

• Takes time to understand individuals holistically, i.e. what is important to them both at work and outside of work

Develops Others

• Shares own specialist skills and knowledge with other members of the team

• Acts as a buddy to new individuals on a team

• Looks for opportunities to provide feedback to others

Focus On Results

Drives for Results

• Communicates expectations clearly

• Follows through on commitments to ensure they are successfully completed and goal are achieved

• Promotes a strong sense of urgency for reaching goals

• Builds commitment in others for their individual and team objectives

Experience (US Only) and Education

Suggested Minimum Years of PM Experience: 6-8 years

Requirements:

• Experience with Payments and Merchant Fees

• Experience working in Agile product delivery environments.

• Working knowledge of payments, merchant services, or fintech platforms.

• Demonstrated ability to translate government customer and business needs into clear, actionable product requirements.

• Proven analytical, problem‑solving, and communication skills with the ability to collaborate across technical and non‑technical teams.

• Experience supporting government or public‑sector customers.

• Experience working within a Payment Facilitator (PayFac) or merchant services model.

• Familiarity with PCI compliance, fraud, risk, or chargeback workflows.

• Experience with payment channels such as eCommerce, POS, IVR, or electronic check processing.

• Bachelor’s or Master’s degree in a technical discipline such as Computer Science or Engineering is preferred but not required.

• Excellent problem‑solving and analytical thinking with the ability to manage day‑to‑day issues independently.

• Clear, effective communication and collaboration skills across teams and stakeholders.

• Ability to innovate, experiment, and continuously improve processes and product outcomes.

• Demonstrated focus on results, accountability, and delivering high‑quality outcomes.

• Commitment to self‑development, openness to feedback, and supporting the growth of others through knowledge sharing and mentorship.

Education to Qualify: Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.

U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.