Senior, Expert

Lead Digital Product Designer - User Experience (Hybrid - Newport News, VA)

Newport News, VA · Hybrid

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

As a Lead Digital Product Designer - User Experience, you will lead the creation of high-quality, user-centric experiences across associate tools. You will operate as a senior individual contributor—driving discovery, defining and validating solutions, and partnering with various groups to solve sophisticated customer and business problems. You will also help shape organization- and company-level design direction through strategic influence, design system leadership, and mentorship. You will help lead the Vision and User Experience across several key associate platforms, ensuring a more flawless and connected experience. You will be an associate and customer evangelist among many successful technology teams! You will work closely with our associates across a multitude of Customer Groups to ensure we are listening to folks at our branches to sales teams to our project managers. You help to continue to make our sales team the best in the industry.

Location: This is a Hybrid role based out of our HQ location in Newport News, VA, in accordance with our Flex schedule; 3 days office / 2 days remote.

Travel up to 25% to Ferguson locations nationwide to observe operations firsthand, engage with end users, and gather insights that drive user-centered solutions and improve the overall experience.

Responsibilities:

Critical to the success of the sales organization to ensure their experience exceeds the needs of the business, drives productivity, and supports the best customer experience.
Subject matter expert across the entire sales associate experience including but not limited to – CRM, Project Management, Order Management, and Quotations platforms.
Thought leader in ensuring the sales organization’s digital experience drives business outcomes and recommends standard guidelines.
Works with the field, executive strategic leadership and delivery teams to ensure associate experience needs are met.
Translate customer needs and problem statements into clear experience goals and solution direction.
Create wireframes, prototypes, and high-fidelity designs using Figma and related tools.
Validate and iterate solutions through user testing and data analysis.
Lead and contribute to VOC research including interviews, surveys, usability testing, analytics, and competitive analysis.
Identify and contribute VOC-driven opportunities to product roadmaps.
Design within and lead evolution of design systems and accessibility standards.
Partner across multiple teams including product, engineering, analytics, and leadership.
Support translation of strategic plans into Product and Business OKRs.
Provide mentorship, coaching, and project leadership and help grow the UX team.
Systems thinking across journeys, platforms, and teams.
Business impact and outcomes, not just design execution.
Accessibility, service design, and operational excellence.

Leadership and Mentorship Opportunities

Opportunity to lead through influence by shaping design direction across multiple teams and initiatives.
Opportunity to mentor and coach other designers, helping elevate team capability, craft, and confidence.
Ability to set standards and model guidelines in user experience, research, accessibility, and build systems.
Opportunity to guide multi-functional partners by bringing clarity to complex problems and aligning teams around user-centered solutions.
Role provides access to help grow and strengthen the broader UX organization, not just individual project work.
Opportunity to serve as a senior thought partner to product, engineering, and business leaders while developing emerging talent.
Opportunity to create leverage through leadership, extending impact beyond personal deliverables to team and organizational outcomes.

Tools, Methods & Ways of Working

Tools: Figma, Miro, Analytics platforms, User testing tools
Methods: Product-led delivery, OKRs, Design Thinking, Company-wide strategy alignment

Qualifications & Requirements:

7+ years of experience in UX or Product Design.
Expert proficiency with Figma and UX design systems.
Experience designing and implementing niversal component design system.
Expert at designing to platform specs. UI Experience preferred
Expert understanding of user research and design processes.
Strong multi-functional communication and influence skills.
Proven track record to mentor peers and lead through influence.
Passion for learning and staying ahead of industry standards.
Experience leading design for sophisticated product ecosystems or enterprise platforms.
Demonstrated ability to influence senior leaders and multi-functional collaborators without direct authority.
Strong systems thinking and ability to design across interconnected workflows and touchpoints.
Ability to balance customer needs, business priorities, technical feasibility, and speed to market.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

$8,550.00 - $13,933.70

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information