Senior, Expert

Retail Lead (Account Development)

Kuala Lumpur, Malaysia · On-site

Job Description

NielsenIQ’s (NIQ) Sales Account Development team is focused on growing business revenue, finding new business opportunities, and market penetration. Sales is NielsenIQ’s growth engine which is instrumental for the company’s success.

As a Sales Account Development Retail Lead, you will take responsibility of the retail team. With your collaborators, you will drive the overall retail collaboration from sales, renewals, and cooperation agreements with retailers in your scope.

You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.

You will lead a team of associates to support and coach for reaching targets and enhancing their employee experience.

Job Responsibilities

Secure the retailers cooperation continuity improving the conditions of existing cooperations agreements with current retailer partners
Ensure all data partnerships are correctly managed within the Partnership Program framework
Ensure the Best-in-Class servicing through your own team and in collaboration with the customer services using our different platforms in priority
Sourcing for strategic new retailers, enhancing features & inputs from existing ones
Drive sales, cooperation renewals and overall growth of existing retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Pricing, Assortment, Loyalty, OSA, Business Intelligence, and Collaborative programs) to create strong dependency of retailers on our capabilities and information
Develop a strategic understanding of our retailer’s industry/business/markets/clusters
Partner with Customer Success and other relevant functions (Operations, Product Leadership, others) to define strategic Account Plans and JBPs and remove roadblocks
Drive strategic action plan to tackle Voice of the Customer feedback
Lead and inspire sales and servicing team, enhancing their skills and improving their experience
Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends
Communicate clearly , thus ensuring team activities are always focused and relevant

About you

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate your teams to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of your team. A deep understanding of the retail landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships, understanding customers and their contexts, effective negotiation and growth mindset drive your work.

Qualifications

Bachelor’s degree is required (MBA desirable)
12 to 15 years Fast Moving Consumer Goods (marketing / sales) or retail industry experience desired
Experience in leading /team management
Expert knowledge of multivariate analysis and understand on retail dynamics
Strong client management, analytical thinking and team management
Good command of English

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion