D365 Product Configuration Lead

Department: Digital Customer & Consumer

Location: Egypt, or Greece, or Bulgaria

As a D365 Customer Engagement (CE) Product Configuration Lead (PCL) you will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. PCL will be responsible for providing expert-level configuration services, helping to leverage D365 CE solutions to optimize the business processes. PCL will work closely with the product team & business partners to understand the business needs and transform them into technical and functional solutions.

YOUR NEW KEY RESPONSIBILITIES:

• Consulting & Requirement Gathering:

  • Collaborate with the product team & business partners to understand the business processes and requirements.
  • Provide guidance on best practices for implementing D365 CE solutions.
  • Works in close collaboration with DevOps Team, i.e. Product Managers and Solution Architects on defining Business Specification and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.

• System Implementation:

  • Lead the configuration activities within the D365 CE implementation for various business processes, and deployment of Dynamics 365 Customer Engagement modules (Sales, Marketing, Customer Service, etc.).
  • Configure and customize D365 CE modules & Mobile Apps to meet Business needs (e.g., entity, form, field, relationship design), using the best practices for cross-system requirements
  • Support of Developers in D365 development team to deliver the agreed scope of work
  • Assure usage of Azure DevOps CD/CI Pipelines (ALM, YAML)
  • Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration & delivery
  • Troubleshoot and resolve complex technical issues that the development team encounters
  • Support creation of key-user and end-user training documentation and training deliveries to ensure successful adoption of D365 CE.
  • Ensures creation & maintenance of functional documentation in Azure DevOps Wiki

• Support & Continuous Improvement:

  • Provide post-implementation support, troubleshooting, and user guidance.
  • Suggest enhancements to improve solutions and optimize performance.
  • Works very closely with Solution and Platform Architects on Performance Improvements opportunities and new functionalities architecture.
  • Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem

• Collaboration:

  • Build and maintain strong relationships with business & technology stakeholders, ensuring satisfaction and successful delivery of solutions.
  • Provide support to the business team to plan & execute change management and process improvements post-implementation.
  • Adopt SAFE Agile principles and foster & advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle
  • Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle.

ARE THESE YOUR SECRET INGREDIENTS?

• Bachelor's degree in Computer Science, Engineering, or a related field.

• 3-5 years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects

• Proven experience in configuration of D365 Customer Engagement Apps and Mobile Apps

• Experience working with one or more of the D365 CE modules: Sales, Service, Marketing.

• Experience in system integration with other Microsoft products (e.g., Power BI, PowerApps, Azure, etc.) is a plus.

• Strong knowledge of D365 CE platform, including customization and configuration of Entity, Forms, Views, Business rules, Web Resources, Dashboards, Security Roles, Workflows, Relationships, Ribbon and Chart Customization.

• Familiarity with the Power Platform (Power Apps, Power Automate, Power BI).

• Кnowledge of programming languages such as C#, JavaScript or .NET.

• Strong knowledge of data migration and integration tools, including Power Automate and Azure Logic Apps.

• Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.

• Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.

• Excellent problem-solving, analytical, and troubleshooting skills.

• Excellent communication skills and the ability to collaborate effectively in a team environment.

• FMCG Commercial business process awareness will be considered as an advantage

ABOUT YOUR NEW TEAM:

We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.

We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth. We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.

And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE

Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone’s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.