Senior Virtual Desktop Engineer

Department: Enabling Technology, Digital & Technology Platform Services. Location: Egypt, Cairo.

A multinational organization is seeking an experienced Senior Virtual Desktop Engineer to provide Level 3 support and development for enterprise virtual workplace platforms, including Azure Virtual Desktop (AVD), Microsoft Dev Box, Windows 365, and Citrix environments. The role will focus on delivering a secure, reliable, and high-performing virtual desktop experience for end users, while driving automation, modernization, and continuous improvement across the Digital Workplace landscape.

YOUR KEY RESPONSIBILITIES:

• Provide Level 3 operational support for Azure Virtual Desktop, Microsoft Dev Box, Windows 365, and Citrix Virtual Apps & Desktops environments.

• Manage and optimize host pools, images, policies, user assignments, session hosts, and capacity planning across VDI platforms.

• Develop and enhance cloud-based virtual desktop solutions to improve scalability, resilience, and user experience.

• Troubleshoot complex VDI-related issues, including connectivity, authentication, performance, profiles, printing, and application delivery, working closely with Service Desk and Level 2 Operational Support teams.

• Deploy and maintain golden images, application packages, OS updates, and security patches while minimizing user disruption.

• Automate VDI administration tasks using PowerShell, Azure Automation, Citrix scripting tools, and other automation platforms.

• Collaborate with Cyber Security teams to implement secure access controls, Conditional Access, MFA, and endpoint protection policies.

• Coordinate and collaborate with 3rd party vendors to resolve complex issues and improve platform stability.

• Manage and optimize Nerdio Manager for Enterprise to automate Azure Virtual Desktop operations, including host pool scaling, image management, cost optimization, patching, and simplified administration of the virtual desktop environment.

• Work with Nexthink Digital Employee Experience, Azure Monitor, Dynatrace, Citrix Director, or similar tools to proactively identify performance issues and improve user experience.

• Support migrations and modernization initiatives, including transition from legacy Citrix platforms to Microsoft cloud-based virtual desktop solutions.

• Support the integration between VDI platforms and ServiceNow, ensuring accurate CI data, request automation, and lifecycle tracking.

• Maintain technical documentation, standard operating procedures, and knowledge base articles.

ARE THESE YOUR SECRET INGREDIENTS?

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 7+ years of experience in Virtual Desktop Infrastructure, End User Computing, or Workplace Platform Engineering.

• Strong expertise in Azure Virtual Desktop (AVD), Windows 365, Microsoft Dev Box, and Citrix environments.

• Strong expertise with Nerdio Manager for Enterprise, including host pool automation, autoscaling, image management, patching, and Azure cost optimization.

• Strong knowledge of Windows multi-session environments, image lifecycle management, host pool sizing, and performance tuning.

• Experience with FSLogix profile management, login optimization, and user session performance troubleshooting.

• Hands-on experience with PowerShell scripting, Azure Automation, and infrastructure automation for VDI administration.

• Strong understanding of Microsoft Azure services relevant to VDI, including networking, storage, identity, monitoring, and cost management.

• Solid knowledge of Active Directory / Entra ID, Group Policy, Conditional Access, and identity management concepts.

• Familiarity with Nexthink Digital Employee Experience, Azure Monitor, Dynatrace, Citrix Director, and ServiceNow is a strong advantage.

• Understanding security best practices for virtual desktop platforms, including MFA, privileged access, hardening standards, and vulnerability remediation.

• Experience supporting migrations or modernization programs from legacy Citrix / on-prem VDI to cloud-based virtual desktop services.

• Experience working in an Agile / SAFe environment and contributing to continuous improvement initiatives.

• Strong analytical and problem-solving skills, with the ability to work independently in complex enterprise environments.

• Excellent communication skills with both technical and non-technical stakeholders.

• Fluent in written and verbal English

ABOUT YOUR NEW TEAM: We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact. We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth. We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be. And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.