Customer Service Specialist II

Aon is looking for a Customer Service Specialist II

We currently have an exciting career opportunity for a Customer Service Specialist II in our Fort Washington, PA office. This position will support Aon’s Affinity Insurance Services group in the AICPA Insurance Programs Department. This is an in office position with the possibility to work a hybrid schedule after training.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Handle inbound and outbound calls via 800 lines with multi-product portfolio- both Life and Health products as well and Property and Casualty products.

• Work with variable lines product, audits and compliance.

• Respond to customer communications via email and written correspondence.

• Maintain service, quality and timeliness standards.

• Interact with other departments on various projects including new programs, products and technology.

• Support knowledge management transfer within the department through training, quality and intranet projects.

• Evaluate individual customers’ needs and propose additional insurance products based on household and business needs.

Skills and experience that will lead to success:

• Possess Life, Accident & Health, Series 6 & 63, Variable Life or obtain within 4 months. P&C license preferred.

• 1-3 years’ experience in sales and service supporting multiple insurance products and/or financial services products.

• Experience with the VUL products and annuities a plus.

• Demonstrated skills and abilities to be goal oriented and solve complex issues.

• Learn multiple products to support revenue growth for program business.

• Possess excellent organizational and verbal communication skills.

• Experience with CRM- Customer Relationship Management System preferred.

• Possess excellent written communication skills for customer correspondence, be able to speak broadly and question customer’s needs.

• Demonstrated ability in handling details and key follow up capability.

• Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software.

• Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion.

• Ability to work independently and as a team member.

• Ability to think critically and use sound judgment when serving clients.

• Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions.

Education:

• Bachelor’s Degree preferred, or commensurate work experience.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $55,000 to $60,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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