Service Team Manager - Cooling

As a Service Team Manager – Cooling, you will build and lead high-performing field service teams across Norway and Sweden. You will ensure safe, on-time, high-quality delivery for our customers, drive customer satisfaction and growth, and bring structure and planning excellence to a visible, scaling function within our business.

What you’ll be doing

• Own delivery & planning: Build the plan, schedule resources, manage backlog/utilization, and deliver services on time, on budget, and to SLA.

• Lead & grow the teams: Hire, coach, and develop two country teams; establish clear goals, routines, and ways of working.

• Customer success & growth: Elevate satisfaction, identify opportunities, and partner with Sales to scope upgrades, retrofits, and services.

• Cooling focus: Coordinate solutions for air & liquid cooling; collaborate with specialists; ensure commissioning quality and robust RCA/problem-solving.

• Lifecycle & quality: Embed best practices in preventive/condition-based maintenance, documentation, and continuous improvement.

• Digital & data: Promote connected/digital services (BMS/SCADA integration, alarms, trends) to improve uptime and efficiency.

• Safety & cybersecurity: Champion a Safety-First culture and comply with customer cyber requirements and local regulations.

• Partners & vendors: Manage subcontractors/OEMs; secure standards, costs, and delivery excellence across both countries.

What will help you succeed

• Proven track record leading service operations/teams with strong planning, structure, and execution in field environments.

• Background in services (e.g., HVAC/cooling, building services, industrial maintenance, or similar).

• Technical understanding of cooling (air/liquid, chillers, DX/VRF, CRAC/CRAH, BMS/SCADA)

• Clear communication in English & a Nordic language.

• B driver’s license and Nordic travel required.

• Nice to have: Data center exposure; commissioning & SLAs; knowledge of F-gas/cooling regulations.

What's in it for you:

• Leadership role with opportunity to shape and develop a high-performing technical team

• Continuous learning and development in advanced technical systems and equipment

• Direct impact on customer success and business growth through service excellence

• Dynamic work environment with diverse technical challenges

• Career advancement opportunities in technical service management

Why Schneider Electric

• Professional Growth: Learning, certifications, mentorship, and real career paths.

• Innovative Environment: Work at the intersection of electrification, automation, and digital services.

• Work-Life Balance: Flexible arrangements and well-being support.

• Global Impact: Help customers run safe, efficient, and sustainable operations.

• Inclusive Community: We value diversity and ensure everyone can contribute at their best.

Inspired? Apply today. We will review applications on a rolling basis and fill the position as soon as we find the right candidate. Our recruitment process uses competency-based interviews.

Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities to all qualified individuals and are committed to an inclusive, ethical, and safe workplace.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.