Service Engineer (Software)

The DCIM Field Service Engineer is responsible for the successful deployment, installation, configuration, testing, troubleshooting, and maintenance of Data Center Infrastructure Management solutions. The role covers NetBotz devices, Data Center Expert, IT Advisor, and related monitoring platforms used to support data center visibility, alarm management, reporting, and operational efficiency. This position requires strong technical capability, a customer-focused mindset, and the ability to work professionally with project teams, cross-business units, service teams, vendors, and customers to ensure successful delivery and high-quality service support. The successful candidate should demonstrate an open mindset toward digital transformation and continuous learning. This includes the willingness to understand, study, and responsibly use AI-enabled tools, automation, analytics, and cloud-based platforms to improve troubleshooting efficiency, service reporting, documentation quality, and customer support outcomes

What will you do?

• Perform installation, deployment, configuration, testing, and commissioning of DCIM solutions, including NetBotz, Data Center Expert, IT Advisor, and related monitoring devices.

• Support software installation, system setup, backup, upgrade, migration, and troubleshooting activities for DCIM platforms.

• Configure device communication, network settings, alarms, thresholds, notifications, reports, maps, layouts, user access, and monitoring dashboards based on customer or project requirements.

• Perform preventive maintenance, corrective maintenance, technical support, and lifecycle service activities for DCIM hardware and software.

• Troubleshoot issues related to device communication, network connectivity, SNMP, Modbus TCP, BACnet, sensor connectivity, alarm delivery, software performance, and system availability.

• Conduct site surveys, technical assessments, device discovery, integration checks, testing, and validation activities as required.

• Coordinate with project teams, cross-business units, service operations, advanced technical support, vendors, partners, and customers to ensure smooth project execution and timely issue resolution.

• Prepare and maintain technical documentation, configuration records, service reports, test results, method statements, risk assessments, and handover documents.

• Communicate technical findings, risks, progress updates, and recommended actions clearly and professionally to customers and internal stakeholders.

• Support escalation activities and collaborate with advanced technical teams for complex technical issues when required.

• Ensure all activities are completed in accordance with company safety procedures, service standards, cybersecurity requirements, and customer site policies.

• Continuously improve technical knowledge in DCIM, networking, cybersecurity, cloud monitoring, automation, analytics, AI-enabled tools, and other emerging digital technologies.

What are the key skills we are looking for?

• Basic understanding of software programming language

• Experience in system migration, firmware upgrade, software upgrade, backup and restore, commissioning, and handover activities.

• Basic understanding of IT infrastructure, servers, virtual machines, operating systems, databases, cloud connectivity, and secure remote support concepts.

• Knowledge of cybersecurity best practices for connected devices, monitoring software, network communication, access management, and customer data protection.

• Ability to prepare professional technical reports, method statements, risk assessments, testing procedures, and customer handover documentation.

• Positive attitude toward continuous learning, digital transformation, AI adoption, and using technology to improve service quality and productivity.

What qualifications will make you successful?

• Diploma or Degree in Electrical Engineering, Electronics, Computer Engineering, Information Technology, Networking, or a related technical discipline.

• Relevant experience in field service, data center infrastructure, DCIM deployment, software configuration, network monitoring, or technical service support is preferred.

• Good technical capability in hardware installation, software configuration, system troubleshooting, customer support, and technical documentation.

• Advanced networking knowledge is preferred, including TCP/IP, VLAN, DNS, gateway, routing, firewall concepts, SNMP, Modbus TCP, BACnet, and basic cybersecurity practices.

• Familiarity with data center equipment such as UPS systems, cooling units, rack PDUs, network management cards, sensors, and environmental monitoring devices is an advantage.

• Experience with NetBotz, Data Center Expert, IT Advisor, EcoStruxure IT, or similar DCIM platforms is highly preferred.

• Ability to read and understand technical drawings, network diagrams, system architecture, project documentation, and customer requirements.

• Strong analytical and problem-solving skills, with the ability to diagnose both hardware and software-related issues.

• Good verbal and written communication skills, with the ability to explain technical matters clearly to customers and internal teams.

• Able to work independently and collaboratively with project teams, service teams, vendors, partners, and customers.

• Customer-focused, professional, accountable, and able to manage site activities with a strong sense of ownership.

• Willing to work onsite, travel to customer locations, and support scheduled maintenance or project activities when required.

• Willingness to continuously learn and apply new technologies, including AI-enabled tools, automation, cloud platforms, analytics, and modern digital service solutions.

What's in it for me?

• Direct customer impact through meaningful technical work in the field

• Mentorship and structured support to build your technical skills and confidence

• Career growth opportunities within a global leader in energy management and automation

• Exposure to diverse industries and innovative technologies

Ready to launch your technical service career? Apply today!

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• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.