Primary Technical Support with Portuguese

We are looking for a dedicated Primary Technical Support with Portuguese to join our team. If you have a passion for technology and a commitment to providing exceptional customer service, we want to hear from you! This position will support customer’s inquiries related to product pre-sales & post sales, service inquiries and other requests within the defined Zone or Countries. The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests or complaints are manage professionally and in a timely manner.

What will you do:

• Receive and manage customer queries via media required by country /region of support

• Answer incoming "Sales Related" calls and proactively qualify the Technical Cases received

• Document all incoming calls using CRM tool

• Promote Schneider’s existing and new products and solutions with a unique value proposition, and provide alternative solutions to replace the competitor’s product

• Participate in various Technical & Customer Service & Sales Training Courses as required

• Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution

• Perform Technical Assistance with all internal and external customers for all of Schneider’s products

• Conduct initial troubleshooting and support of Products by Schneider

What skills and capabilities will make you successful?

• Fluent in English and Portuguese with excellent verbal and written communication skills; knowledge or other languages would be very advantageous

• Experience in technical support role advantage

• Understanding of computer and data center cooling requirements would be a distinct

• Excellent PC literacy and proficiency in relevant software applications

• Exceptional communication and interpersonal skills

• Ability to work effectively in a fast-paced and dynamic environment

• Strong problem-solving and analytical abilities

• Degree in Electrical Engineering or related field will be a plus

• 2-3 years proven experience will be advantage.

What's in it for you?

• Flexible work schedule and home-office options (hybrid)

• A wide range of benefits: Bookster, Flexible Benefits by Edenred, Meal tickets, discounts at several partners

• Medical & healthcare options: Private medical subscription; Life insurance

• Mental healthcare: Employee Assistance Program (24/7 online counseling)

• One day off to celebrate your birthday with your beloved ones

• Hands-on training and access to our technical labs

• Development Plan through Career path and coaching

• Schneider Career HUB - a platform where you can easily find your next challenge, an exciting project, coffee chats or a cool mentor

• Sustainability is at the heart of what we do, who we are, and what we believe in

• Exposure to a multicultural and dynamic environment

• Inclusion and Care – an integral part of the company's history, culture, and identity.

Let us learn about you! Apply today. At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares.

• Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

• Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

• Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.