Field Services Engineering Manager

About the role:

TheThe Field Services Representative Team Manager is responsible to ensuring services delivered to Customers, on time with highest quality standard, and in the defined budget. All along the activity, the FSR Team Manager is accountable to ensure full safety of his employees with the highest level of focus and creating the conditions of total safe execution environment. As a manager, he has to ensure competencies availability and renewal inside his team, work capacity, as well as people development.

What will you do?

Safety & Cyber security

• Foster “Safety first” culture among the team by leading by example, deploying all set of safety policies and procedures implementations + conduct himself all required safety audits.

• Is responsible to ensure that every mission is delivered in perfect safe conditions and if needed requires adjustments from the customer

• Ensure his team Cyber security is fully compliant and report any incident.

Execution

• Manage the planning and coordination of the intervention

• Ensure high level customers satisfaction and FSR SE signature (Branding / technical level / communication/promote Digital Services offers)

• Responsible for the quality, repair FSB implementation and warranty customers support

• Ensure compliance with “Issue to Prevention” process for supply chain and quality issue detected on field

• Ensure that each FSR is complying with all administrative processes: time sheet adherence , Field Services Reporting, overtime and travel time control

• Foster FSR Business Generation capabilities by promoting their activity of Business Opportunity Detection (FSR Lead Generation, Install Base tracking…) while being on the field

• Ensure full adoption and utilization digital tools Servicesmax Go, onsite, clocking, Tipi…

• Deploy Annual Execution Plan and FS lean initiatives to support country services P&L performance.

Management

• Put in place relevant Management System to ensure perfect collaboration, and team collective dynamic

• Track and implement ambitious People engagement action plan to ensure highest employee satisfaction at work and psychological safe working environment

• Ensure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it (FSR competency mapping, Competency Review, …)

• Manage Headcount through dynamic sourcing and attrition plan to ensure appropriate work capability within the team.

What skills and capabilities will make you successful?

• Zero Accident & Weekly exchange safety information to all FSRs & lead by example

• Report Cyber safety risks according proper SLA

• Operational Leadership, SIM weekly implementation

• Communication

• Review sizing and skills according country business ambitions and competencies needs

• Coordinate Field Serviec Country SIOP process & challenge (pipeline /orders/Sales)

• Monitor Backlog burning and GM

• Ensure all job are properly scheduled before any dispatch

• Implementation standard time, change order process (with clear understanding f terms and conditions for each job)

• Full filed adoption and utilization digital tools (Onsite, Tipi, Servicemax Go).

Who will you report to?

Director of Service Operation Japan

What qualifications will make you successful for this role?

• Field Services Experience

• Associate Degree

• Managerial experience

• Business English and Japanese

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.