NAM Commercial Support Specialist

We are seeking a detail-oriented and organized Commercial Support Specialist to join our team and support various commercial activities critical to our Commercial Operations. The ideal candidate will be responsible for managing customer communication, opportunity creation, working with quote support for quote creation, pre-order processing, and order updates.

This role will also leverage AI-powered tools and automation to enhance efficiency, streamline workflows, and improve the accuracy and speed of commercial processes. The candidate should be comfortable adopting new digital tools and continuously identifying opportunities to optimize operations through technology. This role requires a strong focus on attention to detail, effective communication, and collaboration with internal teams to ensure smooth commercial operations. This activity will be managed through a regional inbox.

Key Responsibilities:

• Customer Communication:

  • Engage in consultative solution creation and Bill of Materials (BOM) development.
  • Address miscellaneous customer inquiries such as lead times, price and availability without a formal quote, and documentation requirements.

• Opportunity Creation:

  • Identify and verify Value Chain Players (VCPs) for new opportunities, including determining correct pricing levels for direct and indirect accounts.

• Assist in Quote Creation & Delivery:

  • Work with Quote support to Generate and deliver quotes using our Quotation application (SEA) under the bFO opportunity.
  • Facilitate the creation of Quote Support Requests (QSRs) and ensure accurate documentation and communication during the quoting process.
  • Manage pricing, negotiation, and communication with customers to finalize quotes.

• Pre-order Processing:

  • Review quotes and purchase orders to ensure alignment in terms of line items, pricing, and Value Chain Players (VCPs).
  • Coordinate with project managers and the orders team to address hardware, software, and services requirements before finalizing orders.

• Expediting & Order Updates:

  • Collaborate with offer managers and the orders team to manage product availability, expediting requests, and order updates, ensuring timely and accurate order processing.

Qualifications:

• Must be a Bachelor's Degree holder, Engineering preferred.

• Must be willing to work during US business hours.

• Must be willing to work on a hybrid setup in Rosario, Cavite.

• Must possess good English communication skills

• Detail-obsessed operator who thrives on accuracy and consistency:

  • Service-oriented (servant mindset) — focused on enabling sellers and resolving issues quickly
  • Ownership-driven — doesn’t just route requests, but ensures they get fully closed
  • Process-first thinker — loves structured workflows, SLAs, and clean handoffs

What doesn’t work well (based on the role realities):

• Pure hunters (too sales-oriented, not process-oriented)

• Highly unstructured personalities

• People who struggle with ambiguity or high-volume task switching

• Individuals who won’t chase down ownership across team

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.