Customer Satisfaction & Quality Engineer

Mission:

Define and follow-up the improvement action plan and priorities with the Business stakeholders. Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps. Monitor the implementation and effectiveness of quality improvement plans at suppliers. Identify potential issues before they occur and implement preventive solutions. Lead a quick and effective quality issue resolution through containment, correction and prevention steps and check effectiveness of actions. Conduct process audits at suppliers and launch improvement action plans to help them develop their quality performance. Analyze results to drive systemic improvement plans Drive PPAP for product and process changes related to the offers in scope.

Key Responsibilities:

• Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities.

• Pilot the Supply Qualification Module (SQM) and the Supplier performance (SPM) at the level of the plant, with a coordination role (hierarchical or functional) of quality supply assurance engineers.

• Support the Supplier Approval Module (SAM).

• Takes any necessary actions to make sure that the product will satisfy customer requirements and is the driving force in implementing continuous quality improvement, with a coordination role (hierarchical or functional) with entity, BU, Supplier and sometimes other stakeholders within the organization.

What will you do:

• Lead supplier quality initiatives including qualification, performance monitoring, and continuous improvement programs

• Conduct comprehensive process audits at supplier facilities and develop targeted improvement action plans

• Drive resolution of quality issues through systematic containment, correction, and prevention strategies

• Identify and mitigate potential quality risks through proactive analysis and preventive measures

• Coach and coordinate quality assurance engineers while managing supplier relationships

What qualifications will make you successful:

• Min 5yrs Experience in Quality with a proven track record in the utilization of various quality tools to achieve desired outcomes.

• Knowledge in 8D, Kaizen, DMAIC, 5-Why, PFMEA, Product & Process Qualification Processes, Project Managemen

• Engineering Graduate (ME, EE, ECE, IE)

• Strong analytical capabilities with expertise in root cause analysis and problem-solving

• Demonstrated ability to influence and drive improvements across organizational boundaries

• Excellence in project management and cross-functional team leadership

Skills/Competencies:

• Issue Resolution – Advanced (8D, Kaizen, DMAIC, 5-Why)

• SSQM, PPAP

• Process Audit

• PFMEA

Soft Skills:

• Project Management (able to lead/drive projects, overcome challenges with the right actions and the right people)

• Confident to make sound decisions

• Agile, able to develop new ways and adapt to changes

• Influence & Convince

• Able to build a strong network and new connections in & out of the organization

• Excellent communication and presentation skills

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.