Global Social Media Analytics and Listening Manager

Global Social Media Analytics and Listening Manager Schneider Electric is a global energy technology leader, driving efficiency and sustainability by electrifying, automating, and digitalizing industries, businesses, and homes. Our technologies enable buildings, data centers, factories, infrastructure, and grids to operate as open, interconnected ecosystems—enhancing performance, resilience, and sustainability. The portfolio includes intelligent devices, software-defined architectures, AI-powered systems, digital services, and expert advisory. With 160,000 employees and one million partners in over 100 countries, Schneider Electric is consistently ranked among the world’s most sustainable companies.

Location & commitments: Full-time job, open-ended contract after 3 months trial period, Warsaw (office at Konstruktorska street), hybrid model (2x/week from the office).

Role Overview

We are looking for a Social Media Analytics & Social Listening Manager to lead measurements, insights, and intelligence across our global social media ecosystem. This role sits at the intersection of data, brand, translating social performance and listening insights into clear recommendations that shape content, campaigns, reputation management, and brand health. You will be the global owner of social media analytics frameworks, dashboards, and social listening programs, leveraging tools such as Sprinklr, Google Analytics, Tableau, and Power BI to deliver actionable, decision-ready insights.

Key Responsibilities

Social Media Analytics & Measurement

• Own the global social media analytics framework across all owned social media handles and employee advocacy.

• Lead performance reporting, insight generation, and optimization recommendations across platforms

• Build, maintain, and evolve scalable dashboards and reports using Tableau and/or Power BI for teams

• Analyze trends across content formats, platforms, audiences, and markets to inform strategy.

• Partner with relevant teams to connect social performance with downstream impact using Google Analytics

Social Listening & Brand Intelligence

• Lead the global social listening program using Sprinklr, including keyword strategy, and listening governance.

• Monitor brand sentiment, share of voice, emerging topics, and industry conversations across markets.

• Deliver regular insights on brand health and opportunities, integrating listening outputs into broader brand and communications strategies

• Support issue and crisis monitoring in close collaboration with PR, crisis communications and cybersecurity teams

• Conduct competitor and industry benchmarking to inform positioning, messaging, and thought leadership.

• Support Brand Health program to leverage social listening data at scale across countries

Strategic Insights & Storytelling

• Translate complex data from Sprinklr, Google Analytics, Tableau, and Power BI into clear, compelling narratives.

• Produce monthly, quarterly, and campaign-specific insight reports with clear implications and recommendations.

• Act as a strategic advisor to global and regional social media teams on how to improve performance based on insights.

Tools, Process & Enablement

• Act as the global subject-matter expert for social media analytics and listening tools, including Sprinklr, Google Analytics, and BI platforms (Tableau / Power BI).

• Define best practices, playbooks, and reporting standards for analytics and social listening across regions.

• Evaluate new metrics, methodologies, and tool enhancements to evolve measurement maturity.

Qualifications & Experience

• 8–10+ years of experience in social media analytics, social listening, or digital analytics, preferably in a global or multi-market environment.

• Hands-on experience with the following tools is required:

  • Sprinklr (analytics, listening, reporting)
  • Google Analytics
  • Tableau and/or Power BI (dashboard creation, data visualization, storytelling)

• Strong understanding of social media platforms, algorithms, content formats, and audience behavior.

• Proven ability to turn data into insights and influence strategy and decision-making.

• Experience with brand health measurement, sentiment analysis, and reputation monitoring is a strong plus.

• Excellent communication and stakeholder-management skills in matrixed, global environments.

Languages

• Fluency in English (verbal and written).

What we offer?

• EXCITING JOB in an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share,

• DEVELOPMENT - the opportunity to gain valuable work experience in a supportive team of professionals,

• ONBOARDING TRANINGS to help you find your way in our company,

• WIDE CHOICE OF BENEFITS - private medical care, life insurance, sports card, performance bonus, benefits cafeteria with the possibility to exchange points for selected products or services,

• BENEFITS FOR EMPLOYEES’ CHILDREN from the company's social fund,

• ADDITIONAL FAMILY LEAVE - for the birth of a child or adoption, to care for a family member or for bereavement (additional leave beyond the terms of labor law),

• PROJECT WORK OPPORTUNITY (e.g., ambassador programme, mentoring, digitisation projects),

• DIVERSE TEAM - working in a diverse team and the opportunity to use foreign languages in your daily work,

• ACCESS TO TRAINING PLATFORM - training tailored to your needs and career goals,

• PARTICIPATION IN CSR or SUSTAINABILITY PROJECTS - 1 fully paid volunteer day per year,

• EMPLOYEE REFERRAL PROGRAM - have a say in who you work with and get an attractive financial bonus,

• NO FORMAL DRESS CODE - we welcome people as they are and see diversity as a value to the company.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.