Customer Satisfaction & Quality Manager

Are you a proactive, results-driven leader with a passion for quality and customer experience? Join us and play a key role in driving operational excellence and continuous improvement in a dynamic manufacturing environment. In this role, you will lead Customer Satisfaction & Quality (CS&Q) initiatives within the plant, ensuring alignment with global standards while fostering a strong customer-centric culture.

Your responsibilities

• Lead and oversee all Customer Satisfaction & Quality (CS&Q) activities at plant level

• Manage and develop the quality team in line with the Schneider Performance System (SPS)

• Act as the voice of the customer, engaging regularly with clients to understand expectations and address concerns

• Drive a customer-first mindset across the organization, influencing key decisions

• Define, implement, and follow up on action plans to improve customer satisfaction and quality performance

• Champion continuous improvement initiatives across the supply chain (Lean, Six Sigma, etc.)

• Monitor and analyze Non-Quality Costs (NQC) and drive corrective/preventive actions

• Escalate critical quality issues and risks to senior management

• Ensure full compliance with global quality standards, policies, and directives

• Maintain and continuously improve the Quality Management System (QMS)

• Lead and develop your team through goal setting, performance management, and engagement initiatives

• Build and execute strategic roadmaps to address plant-level challenges

• Collaborate effectively with internal and external stakeholders

What you bring

• BSc or MSc degree in Engineering

• Minimum 3 years of leadership experience in a quality or manufacturing environment

• Strong people management and leadership skills

• Proven project management experience

• Fluent English (spoken and written)

• Solid knowledge of Microsoft Office tools

Technical competencies

• CI / Lean Six Sigma knowledge (Green Belt or higher)

• Solid understanding of 8D methodology (5 Why, Fishbone analysis)

• Practical experience with FMEA (Failure Mode and Effects Analysis)

• Working knowledge of APQP (Advanced Product Quality Planning)

What we offer

• A key leadership role with real impact on customer experience and plant performance

• Opportunity to drive transformation and continuous improvement

• Dynamic, international work environment

• Professional development and career growth opportunities

• Competitive compensation and benefits package:

  • Yearly bonus
  • Medicover White Spring medical package
  • Life & accident insurance
  • Cafeteria allowance
  • Hybrid and flexible working model
  • Voluntary health & pension fund contributions
  • Global Family Leave Package supporting work–life balance
  • WESOP – World Employee Share Ownership Plan, enabling you to become a shareholder

• The opportunity to work at a company ranked #1 in TIME World’s Most Sustainable Companies (2025)

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.