Technical Support Engineer with French

We are looking for a knowledgeable and customer-focused Cooling / Air-Conditioning Technician or Engineer to provide remote (telephone-based) technical support for computer room and data center cooling applications. In this role, you will act as a key technical reference for our customers, leveraging your solid experience in the cooling industry — particularly with DX and chilled-water systems — to support both pre-sales and post-sales activities. You will contribute to delivering reliable, high-quality solutions while ensuring a positive and professional customer experience throughout the full engagement lifecycle.

What will you do:

• Provide technical support and guidance to customers via telephone and email

• Assist customers with product selection, system design, and troubleshooting

• Attend appropriate quality conference calls

• Collaborate with the sales team to provide technical expertise during the pre-sales process

• Conduct post-sales support by addressing customer inquiries and resolving technical issues

• Stay updated on industry trends, best practices, and product developments

• Contribute to the development of technical support documentation and resources.

What qualifications will make you successful

Languages

• Fluent French (spoken and written) is required

• Good working proficiency in English.

Technical Expertise

• Proven experience in the cooling / air-conditioning industry, with hands-on exposure to DX and chilled water systems

• Understanding of computer room and data center cooling requirements is a strong advantage

• Solid PC skills, with proficiency in relevant software applications and digital tools.

Professional Skills

• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams

• Strong problem-solving and analytical capabilities, with a structured approach to troubleshooting technical challenges

• Ability to perform well in a fast-paced, dynamic environment, managing multiple priorities with confidence.

Education & Certifications

• Completed a recognized apprenticeship as a Refrigeration / Air Conditioning Technician, or Diploma or degree in Mechanical Engineering or a related technical field.

• Relevant HVAC or cooling-related certifications are considered an advantage.

What's in it for me?

• Flexible work schedule and home-office options (hybrid)

• A wide range of benefits: Bookster, Flexible Benefits by Edenred, Meal tickets, discounts at several partners

• Medical & healthcare options: Private medical subscription; Life insurance

• Mental healthcare: Employee Assistance Program (24/7 online counseling)

• One day off to celebrate your birthday with your beloved ones

• Hands-on training and access to our technical labs

• Development Plan through Career path and coaching

• Schneider Career HUB- a platform where you can easily find your next challenge, an exciting project, coffee chats or a cool mentor

• Sustainability is at the heart of what we do, who we are, and what we believe in

• Exposure to a multicultural and dynamic environment.

#LI-AP6

Let us learn about you! Apply today.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.