Advanced Technical Support Engineer

Join us as an Assistant Manager, Technical Customer Care, where you'll lead a team dedicated to solving complex technical challenges and creating exceptional customer experiences. This role blends leadership, technical expertise, and strategic thinking to drive satisfaction and loyalty.

What will you do:

• Supervise daily operations and coach team members to deliver outstanding technical support and customer service

• Resolve complex technical inquiries related to product specifications, applications, and system integration

• Conduct root cause analysis to identify trends and implement process improvements that enhance customer experience

• Partner with internal teams to optimize product performance and share insights that strengthen knowledge management

What are the key skills we are looking for:

• Coaching — advanced level; developing team capabilities and conducting performance reviews to drive results

• Root Cause Analysis — advanced level; identifying systemic issues and implementing solutions that prevent recurrence

• Emotional Intelligence — advanced level; navigating difficult conversations and building trust with customers and team members

• Communication — intermediate level; translating technical concepts for diverse audiences with clarity

• Customer Experience Improvement — intermediate level; designing processes that enhance satisfaction and loyalty

• Product Knowledge — intermediate level; understanding specifications and applications to guide customers effectively

• Complaint Management — intermediate level; resolving escalated issues while maintaining customer relationships

• Customer Service Management — developing level; overseeing workflows and setting team goals to meet service standards

What qualifications will make you successful:

• Proven leadership ability with a track record of motivating and developing high-performing teams

• Strong problem-solving skills with the confidence to tackle both routine and complex challenges

• Collaborative approach that builds effective partnerships across functions

• Sound judgment and decision-making within established frameworks to achieve operational excellence

What's in it for me:

• Lead a team where your impact on customer satisfaction is visible and valued

• Access to professional development, leadership training, and career growth opportunities

• Collaborative, innovative culture that encourages continuous improvement

• Work with cutting-edge products and technologies in a dynamic environment

Bring your leadership and technical expertise to a team that's ready to welcome you! At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

• Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

• Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

• Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.