Product Operation Support Engineer

We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world? If you are up to challenge your creativity and make an impact, we are excited to welcome you!

Passionate about Customer Experience, technical expertise, industrial and business interactions, enabler to bring voice of customer, root cause failure analysis and quality mindset at the heart of squads and league. If you identify with these qualities? Then the Product operation support Engineer is for you!

Mission is to lead customer investigation analysis mainly on product issues and providing Technical Expert Assessment in 8D methodology format. Scope is mainly on distribution automation ranges (T300/T500/Saitel) with potential extension on protection relays. Mainly on hardware related failure but also interact with R&D on FW failures. Based in Sevilla Spain (option in UK) and reporting to Europe POST manager (Product Operation Support Team) and interacting with repair activities, with plants (Riga and Bangalore) and other expert center (UK and China)

Role & Responsibilities:

The primary role of a POST Engineer is to investigate customer product field failures and perform root cause analysis to component level. All product investigations will follow the 8D problem solving methodology by providing TEX (technical expertise assessment) report in 8D format. Where a pattern in failure mode or a potential hardware design weakness is identified, the POST engineer is expected to identify potential root causes and present possible solutions. This will involve working alongside the global hardware design teams, L3 technical support and quality teams to confirm root cause and implement corrective and preventive actions. The role will also involve providing technical support to production and repair activities when hardware failure trends are identified. This will primarily involve board level root cause failure analysis and support in implementing corrective actions. The POST engineer will also be expected to support the global R&D teams with tasks such as addressing component obsolescence by identifying alternative components and implementing a test plan to confirm that any alternative component is suitable for use within a given design. Support will also be expected for any hardware design issues that are identified during verification / validating / EMC testing of new and existing designs. The POST engineer is expected to build knowledge and understanding of distribution automation products manufactured by Schneider Electric, in terms of hardware design, product features and operation, test tools and test philosophies. With this knowledge and understanding, POST engineer will provide a high level of technical support to all areas of the business, continuously improving customer satisfaction and product quality and reliability.

Skills:

• Bachelor’s degree or above in Electrical/Electronics Engineering (analogue and digital)

• Good knowledge and experience of the complete hardware development lifecycle, including identification of design weaknesses, design for manufacture and test and understanding of manufacturing processes.

• Minimum of two years of product hardware development experience, preferably in design, development and industrialization of protective relays, RTU or modular products involving RTU, protection, control, measurements, communication protocols, EMC design and test.

• 8D problem solving process.

• Failure Mode and Effect Analysis.

• Team player with experience of working in a multi-site development environment.

• Protection & Control products and applications knowledge (focus on distribution automation ranges)

• Able to produce high quality documentation for both internal and external distribution.

What will you get?

We adapt to you!:

• Flexibility: With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.

• Hybrid Work: We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.

• Additional Vacation: Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.

• Floating Holidays: Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.

• Sabbatical Pack: Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).

• Global Family Leave: We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.

We take care of you!:

• Health and Wellness Platform: With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more!

• Gym and Sports Centers: From dance classes to booking a hotel spa, we offer an agreement with AJ by Gympass so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.

• Workplace Medical Service: Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.

We empower you!:

• Professional Development: With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.

• Stock Ownership Program: We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.

• Recognition Program: We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.

• Life Insurance: You will have life insurance for your protection.

• Flexible Remuneration Plan: We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.

• Exclusive Discounts: As part of our #SEGreatPeople, you will have access to an online store of Schneider Electric products with exclusive prices and super discounts.

• Club Schneider: With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.

• Volunteer Programs: Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

Why Schneider Electric?

As a proudly people focused company, you will find a dynamic and personal environment, and attractive development opportunities. Our flexible work models ensure a balance between family and work life, fostering personal growth, performance, and cooperation. We continuously create an inclusive, respectful, and cooperative environment because together, we dare to innovate and bring our bold ideas to life. Great people make Schneider Electric a great company.

Disclaimer

We are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you! Best of all? In our inclusive environment, we firmly believe that diversity is a source of strength and creativity. Here, authenticity is a superpower! We are committed to creating a workplace where every voice is heard. 🗣️🌍

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family: We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

• Invest and Plan Your Future: We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

• Grow Your Skills and Career: We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

• Team Up in the Workplace: We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

• Support Your Community: We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.