Customer Success Management Specialist (French speaking)

SCHNEIDER ELECTRIC is looking for a new colleague located in Budapest for the position of: Customer Success Management Specialist

Schneider Electric is a global specialist in energy management and the world leader in energy efficiency. We operate in over 100 countries with more than 130,000 employees. We are currently recruiting for a Customer Success Management Specialist - Entry level colleague in our newly created Service Hub to lead and support our teams in different countries. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://www.youtube.com/watch?v=dux6kG13QWM

Scope:

Customer Success is when our customers achieve their desired outcome through their interactions with our company. The Customer Success Management Specialist works closely with the customer to ensure delivery on the customer promise and increase their use and resulting benefit from the services they receive.

Key Missions:

• On-boarding / Adoption

• Expansion (additional customer’s sites, multiple-advisor within client portfolio)

• Renewal

• Advocacy / liaise with other supporting teams (Sales, technical support, services, partners, BU)

What will you do?

• Lead and maintain the ongoing customer relationship during execution of recurring services on a defined portfolio of contracts, during the lifecycle of the contracts, from Order Entry to Renewal process:
  • Ensure proper handover from Sales to Execution and proper booking in our systems, align with sales on customers expectations and kick-off contract execution with the customer
  • Provide regular customer updates, data insights, performance / issue trends
  • Collect service and product feedback
  • Build service expansion and retention strategy
  • Provide training to enhance value
  • Ensure that our internal commintments are delivered with excellence and profitably
  • Maintain constant interactions with customers on contract performance and improving customer experience, ensure that support requests and complaints are handled in a timely manner
  • Manage and resolve escalated customer and operational issues across multiple execution teams
  • Partner with Sales to explore opportunities to expand existing contract and leverage other services and contribute to maximize Renewal rate
  • Share and implement best practices to drive up realization of outcomes
  • Advise operations teams to ensure productive delivery across teams

What qualifications will make you successful?

• Minimum license degree and/or 3 years professional experience preferably in sales administration

• Meticulous to Details to ensure accuracy

• Ability to communicate effectively with various internal departments and external customers

• English and French language knowledge

What's in it for me?

• Competitive income package with annual bonus, cafeteria

• Medicare Health package

• Utility support

• Home office

• Home office kit allowance

• Life and accident insurance

• Voluntary health fund contribution

• Voluntary pension fund contribution

• Global Family Leave program

• Professional development and training opportunities, language courses

• International, empowering environment with a very welcoming and friendly team

• A company culture that encourages raising questions and ideas, to make an impact

Let us learn about you! Apply today.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.