Mid-Level
CUSTOMER SERVICE / POST VENDITA - CANTIERE DEL PARDO
Cantiere del Pardo is looking for enterprising, dynamic, and reliable individuals to join the Customer Service / After Sales team, dedicated to managing relationships with international clients and dealers. The selected candidate will be involved in all activities related to technical and operational support after the delivery of the boat, ensuring the highest quality and timeliness of service.
Main Activities:
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Management of the active cycle for spare component orders: order reception, offer issuance, and order entry into the management system
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Operational support for after-sales: management of testing and product inspection forms, instruction manuals, and warranty documentation
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Management of claims and warranties: collection and analysis of necessary information, support to clients and the international dealer network
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Archiving and distribution of technical and commercial documentation related to products
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Coordination with internal departments and suppliers to ensure correct resolution of requests
Requirements and Skills:
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Significant experience in the nautical sector, preferably in technical office, customer service, or after-sales roles
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Good knowledge of English nautical technical terminology and excellent written and spoken English language skills
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Technical or naval qualification
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Knowledge of management software, preferably in a Microsoft environment (Dynamics 365)
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Good technical knowledge of nautical matters (materials, components, after-sales dynamics)
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Developed relational and communication skills, customer orientation, and negotiation aptitude
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Organizational spirit, planning skills, and problem-solving abilities
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Proactivity, flexibility, and aptitude for working in an international team
What we offer:
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Integration into an international, dynamic, and constantly evolving environment
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A key role in maintaining global customer satisfaction and loyalty
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Professional growth path in a company that is a symbol of Made in Italy excellence
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Remuneration commensurate with experience and autonomy
Workplace: Forlì (FC)
If you wish to be part of an environment where quality, competence, and passion for the sea meet every day, send us your CV: we will carefully evaluate your application and contact you for an introductory interview.
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