Senior
UX & CRO MANAGER
Oniverse is an Italian multi-brand group, vertically integrated and active in three main business areas: fashion, food&wine, and nautical.
For the E-commerce area, we are looking for a UX & CRO Manager.
WHERE: Oniverse HQ Dossobuono di Villafranca (Verona)
WHAT YOU WILL DO:
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Define the UX and Conversion Rate Optimization strategy for our brands' digital channels in line with business objectives.
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Manage and coordinate a UX/UI team, supporting its development and defining operational priorities.
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Coordinate and supervise user behavior analysis activities (session replay, heatmaps, user testing, surveys, etc.).
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Supervise business-as-usual activities (homepage, banners, landing pages, etc.), ensuring visual and functional consistency with brand identity.
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Lead the design of effective interfaces and user flows, in collaboration with UX Designers, UI Specialists, and Frontend Developers.
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Plan, execute, and analyze A/B and multivariate tests with a data-driven approach.
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Identify and prioritize areas for improvement in the conversion funnel and user experience.
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Collaborate with international E-commerce teams to scale global UX and CRO best practices.
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Monitor performance KPIs and prepare periodic reports on the impact of UX & CRO initiatives.
WE WOULD REALLY LIKE TO MEET YOU IF:
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You have at least 5 years of experience in UX, CRO, or Digital Optimization roles, preferably in E-commerce or digital retail.
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You have advanced knowledge of user research methodologies and A/B testing.
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You are familiar with tools such as Google Analytics, Hotjar/Contentsquare, Optimizely/Google Optimize, VWO, Figma, etc.
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You have a strong data orientation and an analytical mindset, capable of transforming insights into concrete actions.
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You possess excellent project management and cross-functional communication skills.
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You have fluent knowledge of the English language.
WHAT WE OFFER:
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Salary range communicated at the first contact.
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Possibility of flexible working hours.
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Oniverse benefits plan which includes supplementary insurance and health policies, discount card on Group brands, dedicated conventions and discounts.
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Continuous growth and development, with on-the-job training, dedicated mentoring, and constant feedback.
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On-site childcare center, healthy canteen, and company gym at subsidized rates.
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Oniverse Café and relaxation & play area at our HQ.
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Dynamic, inclusive, and international work environment.
OUR INDICATIVE SELECTION PROCESS
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Step 1: Initial phone contact and introductory interview with the HR Talent Acquisition team
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Step 2: Technical and/or in-depth interview with HR Business Partner and Line Manager
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Step 3: Job offer and welcome to Oniverse!
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