Senior
Manager, Cell Therapy Specialist
Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
BMS is making a commitment to become a world leader in cellular therapy. Cellular therapy represents a significant advancement in the treatment of hematologic malignancies. BMS will leverage its unique capabilities, building from over 15 years of involvement in cell therapy and strategic collaborations.
The Cell Therapy Specialist is an individual contributor role responsible for achieving commercial objectives for the Cell Therapy business through excellence in account and area planning, execution and collaboration with all stakeholders to provide a seamless and differentiated patient experience. This role will serve as the main point of contact for the CAR T treatment sites and lead the development of the area-level and account-specific plans.
For this position the company seeks a highly engaged team player with strong entrepreneurial and leadership skills who can establish our CAR T therapies to be highly successful in the cellular therapy marketplace.
This position is Field based.
Key Responsibilities Lead commercial activities and maximize CAR T value for patients, while driving cross-functional excellence and contributing to enterprise-wide goals.
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Responsible for assessing, cultivating and managing customer relationships across a broad set of stakeholders within assigned accounts and area to ensure achievement of commercial objectives for the cellular therapy business, in alignment with company POA and KPI targets.
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After the certification of the new treatment facility is completed, promptly initiate commercial activities to ensure early access for patients.
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Develop and execute customized site/area-specific account plans to meet customer needs, deliver a seamless and differentiated customer experience, and contribute to broader commercial success.
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Serve as the main point of contact for designated accounts and/or area, collaborating with cross-functional partners to create a streamlined, organized interface between account stakeholders and all field-facing colleagues.
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Navigate complex account and area environments, understand stakeholder needs/issues at all levels, and drive solutions that support local objectives.
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Clearly communicate updates on CART processes to facility stakeholders to ensure their understanding and to enable patients to receive treatment.
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Collaborate and communicate regularly with cross-functional partners to support patient referrals, while identifying opportunities to scale best practices across departments.
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Maintain and continuously develop both disease and product-specific knowledge to ensure high-impact engagement and commercial excellence.
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Actively gain customer insights and provide timely feedback to cross-functional partners and Site Management Lead and Senior Manager regarding account business trends, therapeutic landscape changes, performance, industry issues, and business opportunities and risks.
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Ensure compliance with all laws, regulations, and policies governing cell therapy activities, while modeling ethical leadership and operational integrity.
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Manage area TLs and plan/implement regional meetings for CAR T treating and referring sites, ensuring timely support from supervisor and alignment with strategic commercial goals.
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Build and foster cross-functional collaboration beyond the Site Management team, proactively engaging other departments to drive innovation, efficiency, and shared success.
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Ensure timely reporting, communication, and consultation with the company, direct manager, and sub-leads regarding any information obtained through work activities.
Qualifications/Knowledge Required
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Profound experience in the pharmaceutical/biotechnology industry (5+ years), with proven track record in different customer facing role(s).
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Hematology/oncology experience preferred.
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Key account management strategy – experience working in large, complex accounts, identifying influential stakeholders and working with them to better serve patients
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Experience in managing multiple cancer center/university hospital accounts preferred.
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Logical & strategic thinking, Leadership to drive the product/indication, planning and organizing, building positive working relationships, good communication and negotiation skill, decision making
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Customer service oriented – quick responses, highly reliable, excellent follow up
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Demonstrated ability to effectively partner with leadership and key cross functional partners across the internal organization in order to implement key account strategies
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High degree of technical expertise and business acumen
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Analytical skills necessary to identify challenges for executing key strategic imperatives.
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Excellent written and verbal communication skills including an effective presentation style to connect with diverse groups of customers
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Thorough understanding of JAPAN compliance guidelines
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Ability to comprehend summaries of company product literature in English.
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Certified Medical Representative (CMR)
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1603578 : Manager, Cell Therapy Specialist
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