Claims Services Processing Specialist with Spanish

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.

• Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

• Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.

• Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

• Identifying areas of the risk in daily operations and assessing their risk impact.

• Escalating any issues appropriately to the team manager and/or business leader

• Acting as an escalation point for process, products related issues driven by daily operations

• Focusing on problem solving in difficult cases and escalation situations

• Taking ownership and performing your responsibilities independently and on time

• Actively seeking process gaps and/or improvement opportunities and focusing on resolutions

• Being a buddy to new colleagues (when required)

• Sharing your knowledge with less experienced colleagues (e.g. shadowing, training, identifying gaps)

• Checking the work of other colleagues to ensure accuracy (where required)

Skills and experience that will lead to success

• Spanish level- at least C1

• English level – at least B2+

• Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment

• Proficiency in MS Office

• Ability to measure, review and improve claims team performance

• Very high attention to details

• Ability to analyze data and check its accuracy

• Good numerical skills

• Ability to identify and respond to risks

• Strong ability to think creatively

• Excellent communication skills with client focus; understanding and applying appropriate communication style

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