Health and Benefits Account Manager (Consumer Benefit Solutions)

Health and Benefits Account Manager for Consumer Benefit Solutions Location: Lake Mary, Florida (3 days a week in office)

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Consumer Benefit Solutions, in Lake Mary, Florida

As a Health and Benefits Account Manager - Consumer Benefit Solutions, you will report directly to the Director of Client Services (DCS). Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Account Manager position is responsible for serving as a main point of contact for all assigned clients. The Account Manager is also responsible for coordinating and facilitating communication between all internal and external project team members. The Account Manager's time will vary from day to day based on current client, broker and carrier needs.

• Serve as the client main point of contact for assigned cases

• Assume role of Project Manager for assigned Enrollment Solutions deals

• Work closely with Client Manager (CM) to understand all dynamics of client engagement

• Lead implementation call content for Enrollment Solutions independently or in coordination with Client Manager

• Internal project manager for relevant delivery scope, ensuring timelines met and delivery on track (coordinates with technology, communications, the Enrollment Counselors, field, etc)

• Work closely with Client Manager on content for weekly call agendas and items of escalation

• Daily project management throughout the program life cycle

• Defining the program governance controls

• Planning the overall program and monitoring the progress

• Managing risks and issues and taking corrective measurements, discussing resource options with DCS

• Coordinating the projects and their interdependencies; internal and external

• Managing and utilizing resources across projects

• Managing stakeholders' communication

• Aligning the deliverables (outputs) to the projects goals with the aid of the CM and DCS

How this opportunity is different

A competitive total rewards package, tremendous potential with a growing worldwide organization, and the opportunity to be the point of contact for clients that implement voluntary benefits.

Skills and experience that will lead to success

• Two plus years of benefits experience, with a strong preference for voluntary benefits experience

• Two plus years of project management experience

• Client management experience

• Intermediate proficiency with Microsoft Office

• Strong ability to express ideas clearly in writing and speaking

• Customer Experience (CX), Customer Satisfaction, Customer Retentions, Document Management, Account Management, Quality Control (QC), Data Analysis, Confidentiality, Client Relationship Management, Business Communications, Operational Excellence, Project Communications Management.

Education

• Bachelor's degree in relevant discipline or equivalent years of industry experience.

Pay Transparency

The salary range for this position (intended for U.S. applicants) is $50,000-$65,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary range reflected is based on a primary work location of The actual salary may vary for applicants in a different geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

How we support our colleagues:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. In addition to our comprehensive benefits package, we encourage an inclusive workforce. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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