Customer Success Specialist - Health Benefits - Advanced English

Please apply uploading your resume in English. We are looking for Fluent English Speakers to work with US clients.

Are you driven by intellectual curiosity and a desire to solve meaningful problems? Do you thrive on building client relationships, innovating solutions, and interpreting data to drive impactful outcomes? If so, Aon wants you on our Health Solutions team!

This full-time hybrid position is based in our Mexico City office, with flexible work options available after initial training. The role supports multiple business areas and a phenomenal opportunity to join a collaborative and high-performing team in our Global Capability Center.

What the day will look like

You’ll take ownership of client projects and deliverables, contributing directly to the team’s success while developing your professional skills. You will play an integral role on the client team as you proactively build your knowledge base of health and welfare benefits.

Here’s how you’ll make a difference:

• Gather, analyze, and prepare data to meet business requirements.

• Coordinate vendor contracting, implementations, and compliance deliverables.

• Develop and maintain materials for client benefit enrollment programs.

• Service client accounts and manage project plans and results.

• Collaborate with colleagues to ensure accuracy and timely execution.

How this opportunity is different

What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.

• Work in an environment focused on inclusion and collaboration.

• Experience the tools, resources and opportunities to fuel your career growth.

• Enjoy a dynamic workplace where your ideas are valued and your growth matters.

Skills and experience that will lead to success

We seek individuals who can collaborate, analyze problems, communicate effectively, build relationships and demonstrate leadership potential. We strive to recruit a diverse group of hardworking individuals who offer varying experiences, backgrounds and strengths to ensure we can continue to offer the most innovative solutions. Additionally, we take into consideration the following:

• English proficiency (C1) in both verbal and written communication.

• Exceptional analytical, research, and financial acumen.

• Solid project coordination and scheduling abilities with keen attention to detail.

• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, email, and internet tools).

Education: Bachelor’s degree or equivalent experience in the industry; professional experience in business, benefits, insurance or related fields is a plus.

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