Senior Account Executive

Senior Account Executive

We're hiring! We are looking for an Senior Account Executive to join our team in Kuala Lumpur, Malaysia!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Assist team lead to manage the department which encompasses, among other centralized administrative services and quality of the Health Solution (HS) operation matters.

• Responsible for the overall support and administration of the Broking duties in centralization of all transactional processing and ensuring accuracy, completeness and timeliness of all assigned tasks.

• Assist in oversees the Company’s operational policies and procedures with regards to insurance booking, operational excellence and customer account operations

• Assist the team lead in centralization of all processing to achieve operational excellence

• Review and re-engineering of processes and procedures to improve operational support to the business

• Ensures regulatory compliance and implementation of the effective Aon Corporate procedures and controls

• Responsible for managing and guiding team members in providing the day-to-day support to the Broking Service team in meeting customer’s expectation in relation to the day-to-day delivery.

• Smooth administration and transactional processing on day-to-day support of the Broking duties.

• Monitor and follow-up on policies and endorsements issuance with insurer and preparing advice for billings within the agreed turnaround time

• Ensure accuracy of the policies and endorsements as per clients’ advice

• Check and ensure accuracy of medical cards and documents received from insurers

• Consistently check accuracy of the invoices against insurer’s billings

• Ensure all deferment/medical requirements are followed through until completion

• Assist the Account Servicers in ensuring credit control are up-to-date and follow-up with clients on premium payment.

• Work closely with Account Servicer and Finance on the performance on debtors aging

• Ensure compliance with Company’s operational policies and procedures with regards to insurance booking, operational excellence and customer account operations, company policies, procedures and regulations

• Monitor the OPEX (Operational Excellence) performance on monthly basis

• Ensure the Team Lead is kept fully informed of any pertinent issues or problems

• Provide accurate data entry support to team whether it is in respect of preparation of quotation slips, insurance summaries/renewal worksheets and/or issuance of billings

• Keep proper record of outstanding documents such as policies, endorsements & invoices from insurers, Aon’s billing, payment from clients, unprocessed cover, updating of Aon Contracts, AMLA & other tasks which require tracking and monitoring so that timely actions can be taken by servicers in following up with clients

• Ensure clients’ data and information are accurate and updated on timely manner

• Ensure all clients’ and insurer documentation and correspondences are kept in the designated file/folder for future reference

• Ensure accuracy on the invoicing and documentation for clients and insurers

• Ensure all documentation are sent to the clients on timely manner according to the guidelines

Skills and experience that will lead to success

• Minimum of 4 to 5 years in insurance industry or related experience.

• Strong communication and interpersonal skills.

• Exposure to process improvement and business excellence initiatives.

• Professional qualification in insurance is an added advantage.

2026-103087