Insurance Claims & Client Services Specialist

Insurance Claims & Client Services Specialist

Ready to take the next step in your insurance career with a global market leader? Aon Business Services in Leicester is looking for an ambitious Insurance Claims & Premiums Handler to join our high-performing, collaborative team. You’ll work with a diverse portfolio of international clients, becoming a trusted point of contact and playing a visible role in delivering outstanding service.

This is a predominantly claims-focused position, initially centred on binder business, with the opportunity to broaden your expertise across Reinsurance Excess of Loss and Facultative claims. You’ll be supported with structured learning, exposure to complex risks and clear pathways for career development.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You’ll play a key role in keeping our client accounts running smoothly and accurately. On a typical day, you will:

• Co-ordinate and own post placement transactional activities Work collaboratively with our Global Capability Centre to manage your portfolio of clients, including the processing and submission of claims & premiums to both London and company markets, making sure everything is accurate, timely and compliant.

• Solve problems before they become issues Take the lead in resolving client and underwriter queries, working with colleagues and stakeholders to streamline the process and keep transactions moving.

• Take control of cash flow Proactively manage overdue balances, agreeing actions with clients and carriers to secure timely settlement and maintain strong relationships.

• Collaborate across the business Work closely with brokers, Client Managers and other internal teams to deliver a seamless client experience and support effective account management.

You’ll receive full, structured training and ongoing support from experienced colleagues. As your knowledge grows, you’ll be encouraged to take ownership of your own portfolio of clients, build relationships with key contacts across the global market, and play a visible part in delivering an outstanding service for some of the world’s leading organisations.

How this opportunity is different

This a rare opportunity to join an industry leading insurance broker with around 60,000 employees in over 120 offices across the world. The Leicester team services all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe, worldwide.

Skills and experience that will lead to success

We’re open-minded about your background – you might already be working in insurance, or you may have office experience in financial services and be looking for your next step. What matters most is your potential and mindset. You’re likely to be successful in this role if you can demonstrate:

• Strong analytical and problem‑solving skills You enjoy getting into the detail, spotting patterns or discrepancies, and resolving issues in a structured way.

• Confident use of Microsoft Office Comfortable working with Outlook, Excel and Word in a professional environment (e.g. using spreadsheets, tracking information, preparing documents and emails).

• Proactive and organised working style Able to manage your own workload, meet deadlines and take ownership of tasks, while also contributing positively to a team.

• Clear, professional communication Good written and verbal communication skills, with the ability to explain information clearly and build effective working relationships.

Experience in insurance or the wider financial sector is an advantage, but we’re also keen to hear from candidates with transferable skills who are motivated to build a long-term career in insurance.

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