Claims Advocate

Join a multi-disciplined Health & Benefits (H&B) team within the Human Capital business at Aon. Contribute to a team delivering exceptional value to clients across Accident & Health, Private Health, and Group Life insurances. Opportunity to further develop Life insurance expertise and extend knowledge across other employee benefit insurances.

Claims Advocate, Health & Benefits Australia

This role is responsible for supporting the delivery of Life Insurance advice and insurance solutions that meet agreed client outcomes. You will provide advocacy and support services for a portfolio of Health & Benefits claims (predominantly Group Salary Continuance insurance). The role will be supported by the lead Client Director and Client Managers/Executives within the H&B team. This is a full time opportunity based either in Sydney or Melbourne with hybrid work arrangements available.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Reporting to the team Client Director, key responsibilities will include:

• Provide advocacy and support services for a portfolio of Health & Benefits claims (predominantly Group Salary Continuance insurance).

• Assist individuals with the initial claims triage and assistance navigating the claims process

• Work with our varied client base to support claimants throughout the claims process

• Assist employers though the claims process

• Strategic claims management, including attending claims meetings with insurers and ensuring appropriate claim and rehabilitation strategies are in place

• Respond to client queries both email and by phone

• Ensure the system and client data is accurately saved and maintained

• Broaden your insurance knowledge by working closely with our team experts within the Health & Benefits team

• Any further ad-hoc projects across the team where required.

The opportunity

Aon’s Health & Benefits team is a part of our broader Human Capital business, Australia’s leader in helping organisations attract, retain, protect, and sustain the workforce they need to be able to deliver on their business strategy. By addressing people risk through the provision of data driven insights and quality advice, we help clients make better decisions about their most important asset, their people.

Skills and experience that will lead to success

• Previous experience in Group Life insurance for a Life insurer and/or consultant/broker or similar organisation, for example superannuation fund/similar.

• Superior levels of accuracy and attention to detail.

• Ability to manage multiple client engagements across a diverse range of clients and stakeholders.

• Proficient computer skills (Microsoft Office suite, in-house designed databases).

• Superior time management and organisation skills with an ability to handle competing tasks.

• Exceptional communication skills to set and manage expectations at all levels both within Aon and with clients.

• Strong ability to be able to positively influence key decision makers.

• Disability/rehabilitation, workers comp, life insurance or accident & health claims experience would be desirable

• Passionate about relationship building and advocating for customers to get the best outcome

• An eye for systems and process improvement.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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