Manager – Batam

Manager – Batam

We are looking for a Manager to lead and grow Aon Indonesia’s presence in Batam, more of a Head of Office role. This is a senior leadership role responsible for driving strategy, growth, and client service delivery across all Aon solution lines, while establishing and expanding the Batam office as a key part of Aon Indonesia’s broader business. The role will work closely with colleagues in Jakarta and regional teams and offers flexibility through a hybrid working arrangement.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As Head of Office – Batam, you will lead the overall growth, strategy, and day‑to‑day management of Aon Indonesia’s Batam branch, acting as Aon’s senior representative in the local market. The role is strongly market‑facing, focused on driving revenue growth, building senior client relationships, and opening new business opportunities in close coordination with Jakarta and regional teams. You will also oversee local operations and office management in Batam, support Jakarta‑led activities where required, and play a key role in building and developing the local team in line with Aon Indonesia’s strategy, governance standards, and culture.

Role & Responsibilities

• Lead and represent Aon Indonesia’s Batam office, acting as the senior local leader and primary point of contact for clients, partners, regulators, and internal stakeholders.

• Drive the growth, strategy, and expansion of the Batam branch across all Aon solution lines, in alignment with Aon Indonesia and regional priorities.

• Establish and deliver against agreed performance and growth objectives, with KPIs covering revenue, market development, leadership, and operational effectiveness.

• Build and maintain strong senior client relationships, positioning Aon as a trusted advisor and identifying opportunities for cross‑solution engagement.

• Open doors with prospective clients and support new business development, working closely with Jakarta‑based and regional teams on solution design, placement, and delivery.

• Act as Aon’s local representative in Batam for office administration and regulatory matters, including engagement with local authorities and support on legal or compliance documentation as required.

• Support the Jakarta office on Batam‑related activities, including representing Jakarta‑based teams in local client meetings, business discussions, and market engagement where needed.

• Ensure effective local client service delivery by coordinating with broking, client service, and specialist teams to deliver seamless, high‑quality outcomes.

• Build, manage, and develop the Batam team over time, providing leadership, coaching, and performance management as the office grows.

• Establish scalable operating practices for the Batam office, ensuring strong governance, risk management, and compliance with local regulatory requirements, including OJK standards.

• Promote and embed a Deliver Aon United (DAU) culture, fostering collaboration across local, national, and regional teams.

• Provide regular market insights, performance updates, and reporting to senior management to support strategic decision‑making and future investment.

Skills and experience that will lead to success

• 5–10+ years of experience in leadership, sales, business development, or market-facing roles within insurance, risk advisory, consulting, or professional services.

• Demonstrated experience leading business growth, market expansion, or office/portfolio-level responsibility.

• Meets minimum regulatory requirements as stipulated by the Indonesian Financial Services Authority (OJK) and other relevant authorities.

• Proven people leadership capability, with experience managing, building, or scaling teams over time.

• Strong ability to build senior client relationships, open doors, and drive revenue growth across multiple solution lines.

• Excellent consultative selling, communication, and stakeholder management skills.

• Strong commercial acumen with the ability to translate strategy into actionable local plans.

• Highly motivated, accountable, and aligned to organisational goals, with the credibility to represent Aon at a senior level in the market.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com