Manager, Business Analysis, Operating Model Transformation

We are seeking a Manager of Business Analysis to support the Internal Consulting team of Aon Business Services (ABS) on the design and delivery of a multi-year strategic Operating Model Transformation. Reporting to the Director of Internal Consulting, this role supports the design and implementation of Aon’s future operating model, delivering analysis and insights to translate strategy into practical solutions. This role will engage with leaders across Solution Lines, Regions and Functions, as well as support cross‑functional team of internal consultants, project managers and subject matter authorities to deliver measurable performance outcomes.

Are you ready to drive impactful change? Do you want to shape Aon's future operating model?

This is a hybrid role with the flexibility to work both virtually and from one our US offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Analysis & Problem Solving

• Conduct qualitative and quantitative analysis to understand current‑state processes, organizational structures, performance, and difficulties

• Gather, validate, and interpret data (e.g., volume, productivity, quality, financials, client and colleague feedback) to support operating model decisions

• Analyze and synthesize complex inputs (e.g. activity maps, as-Is assessments, interviews, benchmarks, collaborator insights) into clear, decision-ready operating model recommendations

• Develop clear problem statements, hypotheses, and analytical frameworks in collaboration with senior team members

• Prepare options, recommendations, and supporting materials to inform decision‑making

Operating Model Design & Program Support

• Support the end‑to‑end design of the target operating model across Aon’s Solution Lines, Business Units and Functions

• Translate business needs into clear, structured business requirements, user stories, and process flows for the target operating mode

• Assist in tracking risks, issues, assumptions, and dependencies related to analysis and design activities

• Contribute to the preparation of steering committee materials, status updates, and other program documentation

Collaborator Engagement & Communication

• Build strong working relationships with subject matter authorities, operations teams, and functional collaborators (e.g., Technology, Finance, HR, Risk & Compliance)

• Prepare high‑quality presentations, reports, and visual materials that clearly communicate insights, requirements, and design decisions to different audiences

• Capture feedback from collaborators and incorporate it into analysis, requirements, and build artifacts

Change Support & Knowledge Management

• Help define and document standard operating procedures (SOPs), process documentation, and training materials for new ways of working

• Contribute to the development and maintenance of templates, tools, and methodologies used by the Internal Consulting team

• Capture lessons learned, standard methodologies, and insights from projects and help embed them into future work

• Share knowledge and analysis in a way that builds understanding and capability across the broader team

How this opportunity is different

This Manager of Business Analysis role sits at the heart of a multi‑year, enterprise‑wide operating model transformation, giving you direct visibility with senior leaders and a chance to shape how Aon operates globally. Rather than focusing on a single function or process, you’ll work across solution lines, regions, and functions, blending strategy, analytics, and design to turn big‑picture vision into practical, measurable change.

Skills and experience that will lead to success

• 3+ years of proven experience in business analysis, consulting, operations improvement, or a related role

• Experience supporting transformation, operating model, process re‑engineering, or large‑scale change initiatives, ideally in a global or matrixed environment

• Experience in professional services, insurance, or financial services is an advantage

Skills & Competencies

• Strong analytical and critical thinking abilities; capable of working with data, recognizing patterns, and drawing clear conclusions

• Solid business analysis capabilities, including requirements gathering, process mapping, and documentation

• Proficiency in Excel and PowerPoint; experience with process mapping and visualization tools (especially PowerBI) is beneficial

• Strong ability to convey ideas both in writing and speaking; able to present complex information in a clear and concise way

• Comfortable working with collaborators at different levels and across functions and geographies

• Organized, diligent, and able to manage multiple tasks and deadlines in a fast-paced environment

• Collaborative great teammate, open to feedback and committed to continuous learning

Education:

• Bachelor’s degree or equivalent experience in Business, Finance, Operations, Technology, Data/Analytics, or related field

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $110,000 to $150,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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