Mid-Level

Employee Benefits Account Manager

Birmingham, United Kingdom · Hybrid

We’re hiring for an Employee Benefits Account Manager to support our growing Benefits team! To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Employee Benefits Account Manager to join our dynamic Employee Benefits team.

Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Account Managers, you will be looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery and working in partnership with the relevant Consultant to provide outstanding customer service.

We’re looking for someone with:

A positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements, and expectations
Strong communication who is able to express themselves clearly and positively, both verbally and in written communication
Excellent organisation, who is able to prioritise customer needs above all else
Attention to detail, being able to work at a fast pace and enjoys being busy
Previous Employee Benefits experience preferred
BA or BS degree preferred or equivalent experience

Using these skills, you’ll be:

Liaising with product providers, HR and other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts
Responding promptly to client enquiries regarding their existing arrangements, renewals and any changes in circumstances, including scheduling of renewals and re-enrolment dates
Supporting Consultants to onboard new clients, ensuring the benefit package meets the clients’ needs and all reports / market analysis / account manager process guides / summary of benefits are produced within agreed timeframes
Working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided
Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio
Producing detailed policy summaries, recommendation reports and portfolio valuations for client review meeting
Ensuring knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers
Keeping up to date with all relevant product, legislative and technical changes, as required

Who is NFP

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

Insurance (helping them manage key risks)
Health and safety (supporting them to create a safer workplace for their employees)
Employee benefits (helping them reward their people more effectively)
HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

working in a dynamic, fast-paced organisation in an exciting industry
the opportunity to do globally impactful work from day one
learning from industry and business line specialists with decades of experience
a huge variety of projects to work on and challenges to solve
our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
a rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances

It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

Matched employer pension contributions
Life Assurance and Group Income Protection
Lifestyle discounts for well-known brands

Work-life balance

We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

Opportunity for hybrid working
Generous annual leave allowance

Health and wellbeing

We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

Comprehensive Private healthcare
Healthcare cash plan
Additional days off throughout the year to focus on your wellbeing

Charity and community work

At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

Numerous charity fundraising challenges and events throughout the year
Opportunities to volunteer and give back to the community
Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social

It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

Two large employee events every year for summer and Christmas
Enjoy out-of-work events and socials to get to know your team better
Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging

We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
Inclusive policies and procedures to ensure all of our people are treated fairly
Access to Business Resource Groups that can support with multiple of key challenges

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

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