Hospital Account Manager

City: Calgary

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Medical

Our Medical team turns science and clinical data into world-beating products and ideas. We develop the products, and build the medical community relationships, that fuel our growth. Our competitiveness and relentless innovation set us apart. And, every day, we go above and beyond to support our consumers at every stage of life.

Our dedication drives the sales of our portfolio across designated paediatric and OBGYN office and hospital segments, where we work with them to make sure the people in their care benefit from having access to our trusted nutritional products.

Our team are trusted to set the direction we need to deliver outstanding results. And because our areas of expertise are so critical to Reckitt's success, we develop and cultivate business relationships with key decision makers like physicians, M.D., office staff, hospital staff and others in the consumer influence network.

About the role

This role will support hospital customers by taking a leadership role in the complete Hospital contracting life cycle from Sales Planning through RFP/award, Implementation and contract optimization.. You will manage your hospital accounts by providingeclinical support to healthcare professionals to assist them in making informed decisions about infant feeding and brand selection while growing Mead Johnson Nutrition’s reputation as a valued partner and a science based pediatric company to all hospital stakeholders.

Your responsibilities

Build Professional Engagement

• Identify key decision-makers and influencers within strategic hospital accounts.

• Leverage customer insights to position Mead Johnson Nutrition solutions and drive positive business outcomes.

• Maintain a deep understanding of healthcare professionals’ environments, provincial and regional healthcare policies, competitive activities, and customer needs to develop account plans aligned with long-term goals.

• Build and maintain strong professional relationships with clinical and business stakeholders while adhering to customer policies.

• Demonstrate expertise in Mead Johnson’s product portfolio, clinical evidence, and scientific knowledge, providing credible clinical support to customers.

Develop and Execute Operational Plans

• Assess customer needs through a consultative approach, gaining insight into internal processes, policies, priorities, and decision-making structures.

• Communicate and position Mead Johnson Nutrition’s value proposition throughout the hospital-to-discharge continuum.

• Identify and engage key stakeholders to support successful contract and business outcomes.

• Coordinate and lead cross-functional resources to address customer needs effectively.

• Develop, implement, monitor, and adjust short- and long-term account plans in collaboration with internal stakeholders.

• Deliver presentations to internal and external audiences.

• Serve as a subject matter expert in product knowledge, clinical evidence, and infant nutrition.

Provide Clinical Expertise and Internal Support

• Partner with Medical Marketing, Hospital Operations, and Hospital Account teams to support corporate initiatives and projects.

• Collaborate with Head Office to develop customer-facing materials and resources.

• Provide clinical guidance and expertise to support customer engagement and business objectives.

Leverage Resources Effectively and Efficiently

• Utilize CRM systems to plan, track, and manage customer interactions and account activities.

• Maintain accurate and up-to-date customer, account, and activity records.

• Manage budgets responsibly and optimize available resources to maximize business impact.

• Share best practices and insights to support territory, regional, and company objectives.

The experience we're looking for

• Minimum 3 years of successful hospital sales experience with a proven track record of achieving business objectives.

• Strong knowledge of the hospital environment, including experience working with Group Purchasing Organizations (GPOs) and/or Provincial Health Authorities.

• Experience in pediatric nutrition, preferably as a Neonatal Nurse Practitioner, Neonatal Dietitian, or Pediatric Dietitian.

• Demonstrated experience managing tenders, negotiations, and complex healthcare purchasing decisions.

• Bachelor’s degree in Business, Nursing, Nutrition, Life Sciences, or a related field.

• Registered Dietitian (RD) or Registered Nurse (RN) designation preferred.

• NICU clinical practice experience considered a strong asset.

• Strong understanding of clinical evidence, infant nutrition, and hospital purchasing processes.

• Proven ability to build relationships with key clinical and business stakeholders.

• Excellent communication, presentation, and account management skills.

The skills for success

Data analysis; clinical data interpretation; Global Medical Affairs, Consumer behaviour, Stakeholder relationship management; Customer relationship management, Key account management; strategic partnership, Customer value maximisation, Financial acumen, Strategic Selling; Influencing, Storytelling, Negotiation skills, operational excellence, Compliance monitoring, Digital activation to HCPs; Artificial intelligence, Data Analytics, Digital strategy; Channel strategy, Medical Sales; Clinical sales knowledge, Medical Marketing, Capability building, NEW Product Development, Global Medical Affairs, Clinical Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Job Segment: Pediatric, Registered Nurse, Nursing, Nutrition, NICU, Healthcare